Director - Account Management - West Chester, United States - CTDI

CTDI

Verified Company

West Chester, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country's largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers.

CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Director - Account Management
This key management position is responsible for customer account management relative to CTDI's mobility platforms.

Duties include managing platform design, implementation, content, and performance The Director also directly interface with our customer in an effort to build and maintain a positive working relationship on behalf of the corporation as well as helping to develop new business opportunities for the Business Unit.

Specifically, the responsibilities of the position include:

Ensure that customer's service expectations are met, including achieving all CTDI service levels metrics and quality performance goals.
Generate, cultivate, and communicate ideas for continual improvement of features, functionality, and performance for the platforms.
Communicate and interact with customer and various internal functional departments (i.e. IT, HR, Program Management, Quality etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.
Prepare various reports and analyses as required by the customer or CTDI internal organizations.
Excellent leadership ability.
Advanced customer interaction skills with the ability to communicate effectively.
Superior verbal and written communication skills.
Strong interpersonal skills with the ability to motivate others.
Proven organizational and analytical skills.
Proactive problem solving ability.
Results driven mentality.

Required Experience:

Minimum of a B.S. Degree in Business Management or a related discipline is preferred.
10+ years working in a high volume distribution, 3PL, manufacturing, technical service (i.e. testing and repair) or forward logistics operation.
Experience in mobility resale market
Proficiency in MSOffice (Word, Excel, Access and Project), report preparation, and data analysis.
CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination._

This position does not qualify for visa sponsorship

California Residents Only:

Communications Test Design, Inc. Employee Privacy Notice

Last updated January 1, 2023_

This Employee Privacy Notice ("
Privacy Notice") describes the collection, use, and sharing of your personal information through the course of your tenure with Community Test Design, Inc.

("CTDI," "we," "us," or "our") and its subsidiaries and affiliates.
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APPLICABILITY OF PRIVACY NOTICE
This Privacy Notice applies to personal information collected from personnel of CTDI. The term "
personnel" includes U.S.

employees and those that work on a non-permanent basis, such a temporary and contract workers, independent contractors, consultants, and interns.

HIPAA Notice
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COLLECTION AND USE OF PERSONAL INFORMATION

During the course of your tenure with CTDI, we collect personal information about you, as well as personal information related to your spouse, dependent(s), or family member(s) (collectively, "
dependents"), where there is a legitimate reason to do so in connection with our relationship with you.

To the extent we collect personal information on your dependents, you should inform your dependents that you are providing this information to us and why, and make sure that it is acceptable to them.

Through your tenure with CTDI, we will collect personal information to:

Administer reimbursements: We collect, from you, your _identifiers_ (name and physical address), _financial information_ (bank account and routing number), and _corporate financial information_(CTDI-issued credit card), and details of travel or expenses incurred in connection with your tenure. We use this information to issue reimbursements.

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Career Development. We collect, from you, your _identifiers_ (name) and _professional information_ (federal identification authorizing work in the United States, licenses, credentials, employment history, educational history, resume/CV, disciplinary evaluations, performance reviews, terms and conditions of employment). We use this information to identify, deliver, and track training needs and outcomes, to help with career development, succession, planning, and workforce manage