HR Service Center Representative - Framingham, United States - Binding Minds

Binding Minds
Binding Minds
Verified Company
Framingham, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Description:


Job Title:
HR Service Center Representative - Junior

Location:
Framingham, MA 01701

Job type: 5 Months Contract
The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR XPRESS regarding Leaves of Absence. They will provide information regarding Company specific HR policies and/or procedures, while complying with company, State, and Federal guidelines.

Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection.

This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to phone inquiries, which are documented in the case management system.


  • Ensure all Associate interactions are conducted in a professional and confidential manner while exhibiting an excellent level of customer service and empathy.
  • Assists Associates and Managers navigate the leave of absence process.
  • Document summary details of calls and processing in case management system (Service Now).
  • Escalates/partners on complex issues as required.
  • Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies.
  • Crosstrains to support business needs.
  • Performs accurate and timely administration of unpaid medical leaves and nonFMLA personal leaves, using dashboard reports to capture workload.
  • Performs special projects as assigned.
  • Primary contact for HR Regional Office and Distribution Center HR administrators.

Requirement:


  • High School Diploma or equivalent experience
  • Bachelors preferred
  • 12 years of related experience preferred
  • Must be comfortable taking a high volume of incoming phone calls while simultaneously documenting summary of conversation
  • Ability to multitask and work in a fastpaced environment
  • Strong communication, organizational and interpersonal skills
  • Exceptional customer service and followthrough skills
  • Expresses empathy during difficult situations
  • Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
  • Knowledge of HR policies, procedures, and systems
  • Experience with handling difficult callers/situations
  • Experience working on a team, and remaining flexible
  • Knowledge retention and recall
  • Selfsufficient utilization of resources
  • Ability to work under pressure

Job Type:
Contract


Pay:
$ $23.00 per hour


Work Location:
On the road
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