Customer Fulfillment Associate - Irvington, United States - BrightFarms Inc

BrightFarms Inc

Verified Company

Irvington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

BrightFarms is The Place to Grow
At BrightFarms, we're on a mission to revolutionize the way leafy greens are grown.

But we don't just want to grow great-tasting greens, we want them to do good as well: for the planet, for the health of people, and for the well-being of our employees.

We give BrightFarmers the tools, training, support, and opportunities they need to do better for themselves and the world every day.

Because when you do good for your people, they do good for the world.

BrightFarms is a national leader in the booming indoor farming industry, transforming how produce is grown and delivered with its expanding network of high-tech, sustainable hydroponic farms.

We currently operate six high-tech greenhouse farms, with four new regional salad greenhouse hubs breaking ground to begin opening in 2024.

BrightFarms' fresh lettuce options, from classic greens to crunchy mixes and salad kits, are available in more than 3,700 retail stores across the East Coast and Midwest.

The Customer Service Representative (CSR) is the point person for the successful delivery of our product to customers. The role is to work closely with the Sales Team to ensure flawless execution of customer fulfillment.

This position will be located at our greenhouse location(s) and will require flexible hours to align with harvest and packaging schedules.

This role reports to the Director of Demand Planning.

Specifically, you will:

Collaborate with Harvest/Pack team on product availability
Align with Sales Executive and Demand and Supply Manger on cross supply
Fulfilment Ownership including product allocation and tracking
Facilitate customer reconciliation programs
Support proper shipping documents for order including but not limited to BOLs and pack slips
Perform data entry of daily customer orders and booking PO appointments
Own and maintain purchase order tracker
Communicate change order requests for approvals and fulfillment
Complete customer invoices
NetSuite
Customer Portals, Itrade, SPS, Nova, Burris
New Customer/Item setup
Logistics requests
Experience with NetSuite
Experience with Excel
High school or equivalent
Valid Driver's license
Must be able to meet deadlines

Preferred Qualifications

Experience with Customer Fulfillment Programs (Itrade, Food Link, Manhattan) a plus.
Strong attention to detail, accurate data entry, organization, and time management
Ability to work collaboratively with all levels of employees and management.
Proficiency with MS office products including Excel, Outlook, and Word
Positive attitude and solid work ethic

Working conditions / Environment / Travel / Schedule required