General Manager - West Hollywood, United States - The London West Hollywood at Beverly Hills

The London West Hollywood at Beverly Hills
The London West Hollywood at Beverly Hills
Verified Company
West Hollywood, United States

1 month ago

Mark Lane

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Mark Lane

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Description

The General Manager is the strategic business leader of the property, with responsibility for all areas of the operations at the hotel.

This position is responsible for consistently achieving business objectives related to revenues, market share, profitability and guest and team member satisfaction.

Job Duties

  • Manages the property leadership team (Executive Committee) and holds them accountable for strategy execution and performance within their departments/areas.
  • Develops and executes business plans designed to maximize profitability, customer satisfaction and market share.
  • Actively participates in sales discussions, meetings, and plans. Knows key account executives and business base.
  • Supports development of effective pricing strategies that support the hotel's positioning in the local market.
  • Provides proactive and regular communication to team members via Executive Committee meetings, daily standup, department meetings, etc.
  • Remains abreast of business and competitive set trends; regularly reviews/analyzes data to proactively address changing market conditions and to ensure the property remains within expected market share.
  • Regularly interacts with and builds rapport with team members to foster an environment of open communication to control turnover and motivate employees.
  • Interacts with guests to obtain feedback about their experiences on property. Utilizes guest feedback to improve service delivery and recognize outstanding team member performance.
  • Always provides a professional image through appearance and dress.
  • Ensures hotel is following all federal, state, and local laws, including OSHA, EEOC, Wage and Hour and Health laws.
  • Ensures all brand standards are met to create a service culture that exceeds guests' expectations.
  • Assists with the preparation of the annual budget process and monitors the budget throughout the year.
Education and Experience

  • Bachelor's degree in business administration, hotel and restaurant management or related field.
  • General manager or senior manager experience in a luxury five diamond/fivestar hotel preferred.
  • Hospitality industry work experience that demonstrates progressive career growth.
  • Luxury Hotel experience preferred but not required.
Skills & Abilities

  • Excellent verbal and written communication skills.
  • Solid leadership skills.
  • Strong attention to detail.
  • Financially savvy.
  • Proficient computer skills using Microsoft Office.
  • Ability to work a flexible schedule that includes evenings, weekends and holidays.
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