Second Level Supporter - Snyder, NE, United States - Cascade Enterprises

Cascade Enterprises
Cascade Enterprises
Verified Company
Snyder, NE, United States

2 days ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description
We are currently seeking a
2nd Level Supporter (m/f/d) for our prestigious client in Snyder, NE through
direct placement.


What you can expect:

-
30 days of vacation

  • Contribution to HVV-ProfiTicket
  • Stateoftheart work equipment
  • Possibility of
    home office
  • Company events and employee discounts

Your responsibilities as an employee:

-
Receiving incoming incident reports

  • Recording incident reports in the ticket system
-
Error analysis and
troubleshooting, and if necessary, forwarding to downstream IT teams
-
User management (Active Directory)

  • Configuration of end devices and printers (Lexmark)
  • Procurement and administration of hardware and software

What you should bring:


  • Completed education in the IT field (IT specialist for system integration, IT system salesman, IT system electronics technician, electrician, etc.) or comparable qualifications
  • First experience in service desk or IT support (1st & 2nd level support)
  • Good knowledge of
    Windows operating systems and
    MS Office
  • Knowledge of common hardware and peripherals
-
Good German and English skills in spoken and written form

  • Excellent communication skills and a strong customer orientation

Your contact person:


Katrin Thoms
IT HR Consultant


About us:

For over 30 years, Tempton Next Level
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