Customer Service Representative - Middletown, United States - Agent Cassie Gleeson State Farm Insurance

Agent Cassie Gleeson State Farm Insurance

Verified Company

Middletown, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Cassie Gleeson - State Farm Agency, located in Middleton, NY is currently looking for a talented, caring, professional to join our team as a Customer Service Representative.

This is a position focused on Customer Service for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

Answer phones and greet clients.
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customerfocused, needsbased review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

Hourly pay plus bonus
Generous commissions
401k
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office

Our work environment includes:

95 Mon-Fri NO WEEKENDS
Ability to control how much money you make in commission ALONG WITH a competitive salary

Requirements:

Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Excellent communication skills written, verbal and listening
Selfmotivated
Detail oriented
Proactive in problem solving
Ability to work in a team environment
Ability to assess customer needs and conduct effective interviews
Ability to effectively relate to a customer

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Property Casualty license (must be able to obtain):

Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.