Customer Management Specialist - Melvin, United States - ZephyrTech

ZephyrTech

Verified Company

Melvin, United States

2 weeks ago

Posted by:

Dexter Hayes

beBee Recruiter

Description

Melvin 'Customer Management Clerk (m/w/d) at dtms

Working at dtms

The dtms GmbH, with locations in Mainz, Bonn, and Hamburg, is a subsidiary of net group Beteiligungen GmbH & Co. KG, one of the leading specialists for communication services in Germany.

With around 100 employees, dtms GmbH is a leading provider of contact center solutions and customer intelligence technologies in the German-speaking region. The portfolio ranges from service numbers and value-added services to platforms for managing telephone availability and the use of artificial intelligence for automated customer inquiries.

Do you enjoy providing top-notch B2B customer service? Are you motivated to find and implement customized solutions for clients? Then you've come to the right place - apply now and become our Customer Management Clerk (m/w/d).

Your responsibilities:

Supporting business customers and prospects of dtms via email and telephone

Technical setup and monitoring of customer-specific solutions

Creation and implementation of routing plans for call routing of service numbers

1st level support for disruptions

Coordination of cross-departmental collaboration with other departments (technology and sales)

Creation and administration of workflow plans on behalf of clients

Maintenance of customer master data

Creation of statistics and billing-related key figures

Use of various CRM and contract