Restaurant Supervisor - Chicago, United States - City Cruises

City Cruises

Verified Company

Chicago, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

City Cruises is seeking a Restaurant Supervisor for its Food and Beverage Operation in Chicago, IL

About Us:

City Cruises' passion is to provide amazing experiences on land and water.

Our 40- year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually.

If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The Restaurant Supervisor manages the day-to-day activities of the front-of-the-house including cruise execution, assisting with details and recruitment in conjunction with the restaurant manager and senior restaurant manager to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.

About You:

This person will be adaptable, dynamic, and embody City Cruises' RESPECT Service System.

Essential Duties & Responsibilities:

Cruise Execution

Assist in managing the frontofthehouse staff, including recruitment, training, coaching/discipline, and retention of assigned vessel
Provide assistance to restaurant managers changing shifts and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough precruise preparation, adherence to cruise scripts, supervision of frontline staff, proper execution of food & beverage service and entertainment
Assist in gathering pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction
Participate in conducting precruise meetings and communicates to frontline staff all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures, etc.)
Ensure that staff and guests adhere to all safety standards and procedures.
Ensure that staff is trained and consistently follows and adheres to proper alcohol service guidelines thereby ensuring the safety of each guest
Ensure that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company's strict standards of sanitation
Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention
Observe and recommend linestaff that require further training and development to ensure proper and effective service
Recommend approved programs that improve the level of service and product quality

Staff Management

Assist in recruiting all frontline staff when necessary to fill vacant positions
Partake in delivering training to all new frontline staff
Assist with scheduling frontline staff according to staffing matrix
Adhere to Company's performance management guidelines for all discipline and termination situations
Develop positive working relationships with city department heads and peers
Develop strong teamwork within the staff
Help develop and execute employee incentive programs

Administration

Adhere to established cash control procedures and ensures standards are maintained when applicable
Monitor costs and maintain cost control for assigned areas of responsibility, i.e. bar costs, concessions, etc.
Administer payroll system including scheduling, checking, transmitting and processing
Plan, negotiate and execute collateral duties as assigned by

Senior Restaurant Manager:
bar, laundry/linen, gift shop, uniforms, galley, entertainment, and SRT Program and Training; scheduling for servers, server assistants, bartenders and cruise directors

Schedule frontline staff work periods to achieve maximum payroll efficiency
Ensure that all states and local health and alcohol control requirements are met onboard and that all employees are familiar with these requirements
Attend all scheduled meetings
Operate all restaurant systems (PC, restaurant cost analysis software, cash registers)

Additional job duties as assigned.

Requirements and Qualifications:

High school diploma or equivalent required
Associates Degree preferred
Minimum of two (2) years guest service experience
Supervisory experience required
Responsible alcohol service requirements—TIPS Certification preferred
Health department sanitation codes & requirements—ServSafe Certification preferred
Energetic and enthusiastic personality essential
Basic computer skills are required
Will work for extended periods without sitting
Required to lift furniture and other heavy items such as dishes up and down stairs
Will be required to be available for work on all major holidays

The RESPECT Service System embodies City Cruises' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve