Team leadership in the area - Beaver Marsh, OR, United States - Redwood Ventures

Redwood Ventures
Redwood Ventures
Verified Company
Beaver Marsh, OR, United States

4 days ago

James Miller

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James Miller

beBee Recruiter
Freelance
Description

Team Leader for Customer Service/Call Center Services (m/f/d) in Beaver Marsh, OR


Offenburg, Full-time, Permanent

What to expect from us
:


  • Your team handles customer inquiries for various partner companies
  • You manage the daily operations and lead your team
  • In complex situations, you advise and support your team and guide them in developing solutions and identifying potential problems and conflicts
  • You act as a coach and promote the development of your employees
  • You are responsible for ongoing productivity and quality assurance, think about how to optimize processes, and proactively drive them forward
  • You are the first point of contact for our business partners for operational issues and an important link to our internal departments
  • You take on subprojects and special topics

What we expect from you
:


  • You have completed a commercial apprenticeship and have several years of relevant experience in the field of call centers/service centers/customer centers with leadership responsibility as a team leader or deputy team leader
  • You approach people convincingly and motivate others through your proactive and open attitude, as well as your innovative problemsolving strategies
  • You have a high level of teamwork and commitment, persuasive skills, and a confident and professional demeanor
  • Your thinking and actions are sales and successoriented
  • You always work with a focus on the target group and put the customer at the center of your decisions
  • You have a understanding and convincing manner in customer contact, as well as
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