Customer Service Representative - Hackensack, United States - Veolia

Veolia
Veolia
Verified Company
Hackensack, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Company Description About Veolia North America**
Job Description BENEFITS**Veolia's comprehensive benefits package includes paid time off policies, as well as
health, dental and vision insurance. In addition, employees are also entitled to
participate in an employer sponsored 401(k) plan, to save for retirement. Pay and
benefits for employees represented by a union are outlined in their collective
bargaining agreement.


Position Purpose:

Performs assigned tasks within established procedures in various phases of the customer service operations.


Primary Duties/Responsibilities:


  • Required to utilize Video Display Terminals in the daily processing of customer inquiries.
  • Responds to customer inquiries; completes calls or relays information as necessary pertaining to customer billings and other problems.
  • Prepares necessary source documents to effect change to customer accounts and amending or adjusting consumption and revenue.
  • Opens, separates, and distributes incoming departmental mail, including processing of customer payments.
  • Records and processes meter readings supplied by customers.
  • Performs receptionist duties, including operation of switchboard.
  • Checks telephone bills and maintains record of all toll calls (including permissible personal calls passing through board).
  • Must possess the ability to sit for extended periods of time.
  • Representative must possess oral and written communication skills.
  • Representative must possess auditory acuity.
  • Performs other similar or less skilled work as assigned.
  • Assists employees of a higher classification as assigned.

Qualifications Education/Experience/Background**:


  • High School Diploma/GED required.

Knowledge/Skills/Abilities:


  • Must possess good verbal and written communication skills.
  • Strong problemsolving skills and ability to independently follow through on tasks and projects.

Required Certification/Licenses/Training:


  • Must pass entry level test.

Physical Requirements:


  • Must be able to lift up to 30 pounds.

Additional Information

We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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