- Monday - Friday: 7 am - 3:30 pm
- Monday - Friday: 10 am - 5:30 pm
- Comprehensive Health, Dental, and Vision Benefits
- Life Insurance and 401k with 4% match
- 6 Paid Holidays
- Paid Time Off and Sick Leave
- Employee Appreciation Events
- Additional Incentive Programs and Bonuses
- Well-Stocked Break Room with a variety of beverages
- Deliver exceptional customer service daily
- Accurately record client information and convert calls into bookings
- Show pride in the quality of your work
- Interact with clients through various communication channels
- Ensure client satisfaction through follow-ups and responses
- Contribute ideas to enhance processes and customer experience
- Take ownership of client satisfaction throughout their journey
- Maintain a positive attitude and embrace continuous learning
- Minimum typing speed of 45 words per minute
- Proficient in using computers with multiple monitors
- Excellent verbal and written communication skills
- Attention to detail and accuracy
- Self-motivated team player
- Positive, enthusiastic, and customer-centric
- Strong problem-solving abilities and collaboration skills
- Prior exposure to Home Services is advantageous
- Extended periods of desk work and computer use
- Occasional lifting up to 15 pounds
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Plumbing Customer Experience Representative - Orange, United States - Do It Right Plumbers Inc.
Description
Job Description
Plumbing Customer Service Representative at Do It Right Plumbers, Inc. in Orange, CA
***This role requires your physical presence at our Orange, CA location***
Company Overview: Come join the dynamic team at Do It Right Plumbers, where we prioritize hiring individuals with positive attitudes and provide extensive training for success. Our focus is on delivering exceptional residential plumbing services and top-quality products, all within a customer-centric service framework. With a stellar track record of over 1,500 five-star reviews, our team is experiencing remarkable growth and has exciting plans for the future. Our workplace culture emphasizes teamwork, celebration of achievements, and community involvement.
At our Call Center, you'll find continuous music, a vibrant atmosphere of fun and camaraderie, and a dedicated team that values each other.
Pay and Benefits:
Hourly Base Pay: $18 - $23 + Bonus
Bi-Weekly Bonus: Average of $160 - $300
Available Shifts:
What We Offer:
The Opportunity:
Join a driven team at Do It Right Plumbers and play a crucial role in impacting the company's growth and success. We foster internal advancement and provide continuous training to support your development. Recognizing and rewarding top-notch customer service is ingrained in our culture. This isn't just any regular call center - it's a place where excellence is celebrated.
Our department's objective is simple: work hard, play hard, and consistently deliver outstanding service to our customers.
Responsibilities:
Requirements:
**ServiceTitan CRM experience is a prerequisite**
Physical Requirements:
*Equal Opportunity Employer
