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Customer Experience Representative - Arcadia, United States - Bethel Farms LLLP
Description
Customer Experience Representative
Arcadia, FL )
Description
Bethel Farms LLLP,a private and family-owned leading agricultural company, is seeking a service and team-oriented Customer Experience Representative with strong interpersonal and problem-solving skills to join #TheBethelBest. This role is ideal for someone with a high level of attention to detail, collaboration, organizational and customer service skillsets who enjoys working in a family oriented, supportive, and innovative environment.
TheCustomer Experience Representativewill ensure a positive experience for prospective and current customers. They will be responsible for fielding customer inquiries and following up with a customer once an order has been completed.
Our Culture:At Bethel Farms, we cultivate a supportive, collaborative, family-like culture that motivates our team members to give their best and realize their full potential. New ideas and an innovative spirit are welcomed and appreciated. Our relationships are built on trust, mutual respect, open communication, and a shared sense of purpose. We value our team members for their unique strengths and contributions and the integral role they each play in the overall success of our business.
Benefits:
+ Family-oriented, innovative, supportive culture
+ Competitive Medical Insurance benefit for Employees
+ Dental, Vision, STD, Life Insurance
+ 100% employer paid Long Term Disability
+ Employee health and wellness programs
+ Flexible Spending Account
+ 401K with 4% company match - 100% vested upon enrollment
+ Paid time off (PTO) and holiday pay
+ Employee incentives
+ Training and development opportunities
+ Workplace celebrations
+ Community Volunteer Program
+ Employee and Family Assistance Program (EAP)
+ Employee discounts
Bethel Farms is a Drug and Alcohol-Free Workplace. All employment with Bethel Farms is contingent upon passing a pre-employment drug test and background check.
Responsibilities:
+ Responsible for fielding and servicing all direct customer inquiries and requirements, working in conjunction with the Customer Experience Manager and Vice President of Sales and Marketing to increase sales of products to customers in accordance with agreed strategies and business plans.
+ Respond to daily telephone and email inquiries from customers regarding requirements that include product information, pricing, services, and delivery information.
+ Perform accurate data entry of all customer orders into company Enterprise Resource Planning (ERP) system, process payment if applicable.
+ Perform duties focusing on customer satisfaction and developing relationships with new and existing customers.
+ Sell company products to customers who call into Bethel Farms by gathering information about their needs, assisting with technical information about company products, soliciting orders, and suggesting additional products.
+ Follow up on previous inquiries and leads to source new sales opportunities.
+ Connect with potential customers that had previous inquiries to close a sale.
+ Collaborate with the Sales team to meet and exceed both prospect and current customer satisfaction.
+ Follow up on completed orders to ensure customer satisfaction, resolve any issues that may arise.
+ Occasionally attend in-person customer meetings.
+ Support and maintain a professional, team environment.
+ Other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
+ Associate's degree, preferred.
+ 3+ years of customer service experience, preferred.
+ 2+ years of sales experience, preferred.
+ Excellent verbal communication, telephone manner, and client relations skills.
+ Demonstrated client first mindset and orientation.
+ Proficient in Microsoft Programs such as Excel, Word, and PowerPoint.
Key Performance Indicators
+ Collaboration Skills.
+ Customer/Client Focus.
+ Learning Orientation.
+ Problem Solving/Analysis.
+ Teamwork Orientation
+ Ability to work in a fast-paced, multitasking environment
Physical Demands of the position:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Noise levels may vary, from office equipment to production line and warehouse levels.
Position Type/Expected Hours of Work
This is a full-time position. Occasional evening and weekend work may be required.
AAP/EEO Statement
Bethel Farms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
