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Sedona

    Guest Experience Concierge - Sedona, United States - L `Auberge De Sedona

    L `Auberge De Sedona
    L `Auberge De Sedona Sedona, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Job Summary:


    Located on the banks of Oak Creek, L'Auberge de Sedona is a luxury Forbes 4 Star Resort in the majestic Red Rock country of Sedona, AZ.

    The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest to assist with dinner, spa, on and off site activity reservations. Much of the
    guest interaction
    is pre-arrival through email. This individual will provide exceptional customer service to all of our guests and will support other departments.

    Responsibilities:

    QUALIFICATIONS:

    High School diploma or equivalent required.

    Experience in a hotel or a related field preferred.

    Storing computer skills required.

    Must be
    able to convey information and ideas clearly.

    Must be
    able to evaluate and select among alternative courses of action quickly and accurately.

    Must work well in stressful high pressure situations.

    Must be
    effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

    Must be
    effective at listening to understanding and clarifying the issues raised by co-workers and guests.

    Must be
    able to work with and understand financial information and data and basic arithmetic functions.

    Must maintain composure and objectivity while under pressure.

    RESPONSIBILITIES:

    Approach all encounters with guests and employees in a friendly service oriented manner.


    Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).


    Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

    Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

    Maintain a friendly and warm demeanor at all times.

    Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.

    Assist front office manager with hiring and training

    Coordinate special events or special projects as assigned

    Assists guest with problems with hotel services

    Arrange transportation needs for guests

    Responds to inquiries with accurate information regarding hotel features services and assistance.

    Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel

    Provide information on the geographical area. Suggest site-seeing locations and arrange tours

    Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.

    Have knowledge of and assist in emergency procedures as required.

    Handle check-ins and check-outs in a friendly efficient and courteous manner.

    Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    Employees must at all times be attentive friendly helpful and courteous to all guests managers and all other employees.

    Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.

    Use proper two-way radio etiquette at all times when communicating with other employees.

    Attend meetings as required by management.


    Property Details:
    Our Resort

    L'Auberge de Sedona is the luxury, four-star resort that our guests seek out.

    Situated on the banks of Oak Creek in the heart of Sedona's famed Red Rock country, L'Auberge de Sedona is a place where guests celebrate, connect, heal, and relax.

    Taking inspiration from the resort's location on Oak Creek, L'Auberge de Sedona has 62 luxury cottages and 21 lodge-style guest rooms allowing for a "resort within a resort" experience or tranquil seclusion.


    Guests of our Sedona, AZ luxury resort don't have to go far to experience what's recognized as "One of the Top Ten Restaurants in the Southwest" by Condé Nast Traveler at the resort's on-property restaurants, Cress on Oak Creek and Etch Kitchen & Bar, or experience true rejuvenation at the L'Apothecary Spa.


    Company Overview:


    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.

    Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

    Join a world of possibility with Aimbridge Hospitality.

    Benefits:

    After an initial waiting period, those hired into full time positions are eligible for a
    competitive benefits

    package that includes the following:
    Now offering Daily Pay Ask your Recruiter for more details

    Medical, Dental, and Vision Coverage

    Short-Term and Long-Term Disability Income

    Term Life and AD&D Insurance

    Paid Time Off

    Employee Assistance Program

    401k Retirement Plan
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