Customer Service Representative - Wilmington, United States - unizon technology

unizon technology

Verified Company

Wilmington, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Description:

Receive inbound calls; calls may involve claims status, rejections & benefit information; proficient computer skills

This is for an Outbound Customer Service Representative
6 month Contract with extensions as need, possibility of Full-Time
100% Remote
Positions : 1

Previous medical experience strongly desired, previous outbound member outreach and the ability to escalate

Roles:

Communicate effectively with members of the client Health options
Initiate outreach efforts, primarily by telephone, to conduct screening/surveys of members who may benefit from Care Coordination assistance. (Ex.

Members who have needs relating to Physical Health, Behavioral Health and Health Related Social Needs (SDOH)
Education:

High school diploma/GED
Qualifications:
Must be comfortable working in a high call volume position (100 calls a day, with 50 being outbound calls and 50 being inbound calls)
Must be proactive, self-directed, assertive and creative in problem solving and system planning
Strong active listening skills with the ability to act sensitively toward diverse people and situations. Ability to successfully interact with external customers, peers, colleagues, and management team
Demonstrate effective time management skills and demonstrate an ability to prioritize and handle multiple tasks simultaneously
Minimum of 13 years of Call Center experience
13 years of Screening/Survey experience preferred
Manager is open to more than 3 years of call center/csr experience
Demonstrate effective time management skills and demonstrate an ability to prioritize and handle multiple tasks simultaneously
Must demonstrate sound judgment and discretion when approaching problems and making decisions
Training will be 6 weeks long and will shortened/extended depending on the staff need.

Additional Skills:

-
Must be comfortable working in a high call volume position (100 calls a day, with 50 being outbound calls and 50 being inbound calls):

Must be proactive, self-directed, assertive and creative in problem solving and system planning
Strong active listening skills with the ability to act sensitively toward diverse people and situations.
Ability to successfully interact with external customers, peers, colleagues, and management team
Demonstrate effective time management skills and demonstrate an ability to prioritize and handle multiple tasks simultaneously
Previous medical experience preferred, previous outbound member outreach and the ability to escalate preferred

Job Type:
Contract

Pay:
$ $17.00 per hour

Experience level: