An International Consumer Service Agent is a professional who assists customers from different countries with their inquiries and concerns regarding products or services - Greenport West, United States - BlueWave Solutions

BlueWave Solutions
BlueWave Solutions
Verified Company
Greenport West, United States

3 weeks ago

Meredith Sinclair

Posted by:

Meredith Sinclair

beBee Recruiter
Description


International Consumer Service Agent (all genders) Is our story also your story? When children hold the authentic characters and playsets from Schleich in their hands, wonderful fantasy worlds open up.

Every dinosaur, every elephant, every fairy is the beginning of an exciting story.


Our vision:
"Shaping storytellers for life". And your story at Schleich begins here. Let's not only awaken the joy of storytelling together, but also continue to tell the story of Schleich - from a traditional toy manufacturer to a global love brand. Become part of our exciting transformation story. We trust you, give you ownership, and the opportunity to work internationally and digitally in a dynamic environment. Together, we will tackle all the challenges that await us in the future. Seize your chance to grow with us and truly achieve something. Working at Schleich. Make your mark.

The following adventures await you at Schleich:
Co-development of a global complaint management system Participation in the development of customer support processes and tools, integration of optimizations, and implementation of workflows Handling of international end consumer complaints while adhering to KPIs (including customer satisfaction, processing time, and costs) Establishment and management of a global KPI reporting system Contact person for (international) end customers for questions regarding complaints and other inquiries, as well as targeted internal communication of information Ensuring close collaboration with internal interfaces (including product design, product lifecycle management, packaging, supplier quality, quality engineering, logistics) Analysis of workflows, processes
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