Help Desk Support - McLean, United States - PRIMESOFT INC
Description
Role :
Help Desk Support Exp : 4+ YearsLocation : Mc Lean,VA Onsite 5 Days in a Week
MOI :
2 Video RoundsTOP 3 MUST HAVES**:
- TRAINABLE
- PROFESSIONAL
- PUNCTUAL 85 or 96 EST
Responsibilities
- The Technology Support Specialist I performs daily routine technical support.
- This professional consults with the supervisor for task prioritization and effectively applies technical knowledge.
- This individual also specializes in one or more areas, including support center/technology support, networking, telecommunications, help desk, and technology certification.
- The Technology Support Specialist I assists others in the technology department, as needed.
- Under direct supervision, provide afterhours service for escalated issues from the National Help Desk or supervisor.
- Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of basic firm hardware).
- Assist with new hire processing (account requests, verification, basic equipment configuration).
- Perform basic software troubleshooting and hardware triage support. Assist with the equipment and setup for conference/meeting facilities, as directed.
- Assist with offsite support for client functions/meetings. Handle minor administrative functions such as moving and delivering equipment to clients.
- Perform administrative tasks, such as changing passwords.
- Handle minor functions such as moves, adds, changes, etc.
- Respond to customer inquiries concerning support requests, systems status, and network connectivity.
- Resolve hardware and software problems for firmstandard hardware/software. Record inquiries, and repair/service requests.
- Diagnose problems through research, isolation and resolution steps using automated systems via Remedy.
- Report problems with procedures and make suggestions for improvements.
- Escalate to or consult with senior staff when a solution is unclear.
- Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses. Process firmwide requests for software and documentation.
- Track software licenses to ensure that the firm does not violate its agreements, and work with Purchasing and Contracts departments regarding software licensing and maintenance issues.
- Coordinate mass distributions, including onsite software duplication and documentation reproduction. Make recommendations to management regarding update and maintenance processes.
- Perform administrative duties, as required.
Recruiter.
Pavan
Job Type:
Contract
Pay:
$ $25.76 per hour
Schedule:
- 8 hour shift
Ability to Relocate:
- McLean, VA 22101: Relocate before starting work (required)
Work Location:
In person
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