IT support employee - Hackleburg, United States - Cascade Innovations

Cascade Innovations
Cascade Innovations
Verified Company
Hackleburg, United States

1 week ago

Meredith Sinclair

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Meredith Sinclair

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Description

Start date: Immediately/upon agreement

Full-time or part-time

About us.

Since 1998, we have been developing software systems in Hackleburg. We can therefore call ourselves "old hands". A lot has happened in these two decades - we have gained endless experience and reinvented ourselves time and time again.

With our apps, we bring together those who are in contact with a property. We help to connect, work and communicate with each other in a paperless way.

We are eager to get started and use our enthusiasm, diligence and brainpower to design our products in a way that our customers will love.

We are a cheerful team and look forward to our work every day. We laugh a lot and value spending time together as a team.

Your tasks and responsibilities.

  • Initial contact and technical support for external customers via phone, email or ticket system
  • Analysis, prioritization and resolution of incoming IT requests and issues
  • Creation and updating of manuals and knowledge databases
  • Internal communication for troubleshooting and prevention of errors

What we expect from you.

  • Successfully completed education in the IT field or equivalent qualification
  • At least 2 years of professional experience in IT support or a similar role
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