Patient Call Center Agent - Brooklyn, United States - Tru Medical Management

Tru Medical Management
Tru Medical Management
Verified Company
Brooklyn, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Patient Call Center Agent Job Responsibilities and Duties:

  • Answer all incoming calls, and address patient's inquiries, needs, complaints, or other issues
  • Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
  • Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
  • Assisting in patient translation, if required
  • Confirm patient visits for next day appointments
  • Identify and escalate issues to management
  • Complete daily call logs and reports
  • Sorting and filing all incoming fax correspondence
  • Other duties as assigned

Patient Call Center Agent Qualifications and Skills:

  • High school diploma or equivalent
  • Superior active listening, verbal, and written communication skills
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Ability to handle stressful situations appropriately
  • Fluency in Spanish
  • EMR experience a bonus

Benefits:


  • Holiday pay
  • Commuter benefits
  • 401K
  • Bereavement leave
  • Onthejob training
  • Paid time off
  • Paid training
  • Promotional/growth opportunities
  • Fulltime/Parttime opportunities

Job Types:
Full-time, Part-time


Education:


  • High school or equivalent (required)

Experience:


  • Customer Service in a medical setting: 1 year (required)

Language:


  • Spanish (required)
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