IT Service Desk Onsite Support Employee - Moulton, United States - Crimson Enterprises

Crimson Enterprises

Verified Company

Moulton, United States

2 weeks ago

Posted by:

Savannah Johnson

beBee Recruiter

Description

What to expect

As part of the personal user support, you will be responsible for recording, processing, and documenting service requests and disruptions in our ticket system.

Your tasks include preparing and issuing IT equipment, as well as keeping it up to date.

You will be responsible for supporting end devices in a complex and interconnected environment (computers, printers, mobile devices, and other peripherals).

You will also contribute to the continuous improvement, maintenance, and updating of the internal IT infrastructure, CMDB, and other documentation.

What you bring
Completed education in the IT field, e.g. in the areas of computer science, IT system electronics, or similar.

Ideally, some professional experience in IT support, helpdesk, or customer service, as well as solid knowledge of the MS operating system and Office product family.

Hands-on mentality combined with an analytical, structured, and independent way of working.
Basic knowledge of hardware and software rollout.

Excellent communication skills in German and preferably English, as well as a high level of customer orientation, flexibility, and teamwork.

Why Mazars

Let us support you - Numerous development programs and training opportunities on our global learning platform, including individual learning paths, basic training, offsites, and access to LinkedIn Learning for your personal and professional development.

We invest in you - Financial support for professional exams and other job-relevant qualifications.
Off to new horizons