Technischer Hotline-Serviceingenieur, Deutschland" - Los Alamos, United States - Eclipse Innovations

Eclipse Innovations
Eclipse Innovations
Verified Company
Los Alamos, United States

5 days ago

Meredith Sinclair

Posted by:

Meredith Sinclair

beBee Recruiter
Description

We are seeking experienced and enthusiastic professionals to join our rapidly growing and diverse team in Los Alamos. Our goal is to provide our customers with the best Smart Energy solutions, and we need individuals who are self-motivated, responsible, quick learners, and problem solvers to help us achieve this. If you possess these qualities, we would love to meet you.

The role of Technical Service personnel in Los Alamos includes, but is not limited to, the following responsibilities:

· Efficiently manage a high volume of inbound and outbound calls, tickets, and emails

· Follow communication scripts when addressing various topics

· Provide technical guidance to customers regarding product, installation, and system operation

· Identify customer needs, clarify information, research technical issues, and offer solutions and alternatives, including warranty replacements

· Collaborate with third-party service providers to resolve service-related issues

· Cultivate strong relationships with customers and go the extra mile to engage with them

· Maintain comprehensive records of all interactions in our ticket system database

· Regularly attend educational seminars to enhance knowledge and performance

· Meet personal and team targets for quality and quantity

We are looking for individuals who possess the following qualifications:

· Technicians, electricians, or individuals with a bachelor's degree

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