Provider Solutions Specialist - Sugar Land, United States - HCA Houston Healthcare

HCA Houston Healthcare

Verified Company

Sugar Land, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Introduction:

Do you want to join an organization that invests in you as a Provider Solutions Specialist? At HCA Houston Healthcare in Conroe, you come first.

HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits:

HCA Houston Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues.

The available plans and programs include:

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, longterm care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long

- and short-term disability coverage and leaves of absence)

Employee Health Assistance Fund that offers free employeeonly coverage to fulltime and parttime colleagues based on income.

Learn more about Employee Benefits

_ Note:
Eligibility for benefits may vary by location._
You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Provider Solutions Specialist like you to be a part of our team.

Job Summary and Qualifications:

The
Provider Solutions Specialist is an integral role for HCA IT&S.

Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, this role serves as the primary training and support resource for providers in the healthcare setting.

The role requires working closely with providers, but also involves working with an ecosystem of healthcare professionals including provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, facility leaders, and others.

Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA technologies.

Duties also include ensuring providers (and personnel) have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs.

The
Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers.

This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows.

SUPPORT:

1.

Implementation/Change Management:
a) Assists in implementation and support of systems and technologies deployed to physicians and physician offices.

b) Active participation in projects that affect physicians

c) Installs and supports IT&S software per HCA and Division IT&S standards and guidelines, focusing on products HCA provides to support the physician community.

d) Recommends process changes that improve the implementation, maintenance, and support of providerfacing equipment and technologies.

e) Assists in testing physician-related systems for facility-specific requirements.

f) Works to develop and deploy best practices for physician support.

2.

Support Requests:
a) Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed

b) Provides physician technology support to facility-based and referring physicians.

c) Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases.

d) Documents interactions with physician and physician teams to confirm needs are met and report issues to other teams

e) Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate tech