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    Market Financial Center Manager - Scottsdale, United States - Bank of America

    Bank of America
    Bank of America Scottsdale, United States

    3 weeks ago

    Bank of America background
    Description

    Job Description:


    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

    Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

    We're devoted to being a diverse and inclusive workplace for everyone.

    We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

    Join us

    Job Description:


    This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource.

    Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture.

    Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

    Responsibilities:
    Operates as a back up financial center leader within a market
    Manages client traffic, engaging and appropriately routing clients, and fostering client retention
    Manages business results through formalized management routines and coaching
    Creates a world class client experience environment
    Manages market-level initiative prescribed by market leaders
    Drives operational excellence

    Required Qualifications:
    1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
    Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
    Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
    Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
    Proven record of balancing risk and making sound decisions while achieving business goals
    Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
    Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
    Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
    Proficiency in computer skills and professional programs (for example, Microsoft Office)
    Ability to pass pre-employment assessments and compliance requirements
    Availability to work weekends and/or extended hours as required to run the business
    Must be able to travel to any financial center within the defined market


    Desired Qualifications:
    1+ years management experience including hiring, coaching, and developing direct reports

    Experience in the following industries:
    Consumer banking/financial services, mortgage, retail or hospitality
    Undergraduate degree
    Bilingual (fluent verbal and written)

    Skills:
    Coaching
    Customer Service Management
    Customer and Client Focus
    Performance Management
    Talent Development
    Business Operations Management
    Recruiting
    Result Orientation
    Risk Management
    Sales Performance Management
    Inclusive Leadership
    Leadership Development
    Prioritization
    Problem Solving
    Referral Management

    Shift:
    1st shift (United States of America)


    Hours Per Week:
    40
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