Jobs
>
Scottsdale

    Manager, Network Operations Center - Scottsdale, United States - SmartRent

    SmartRent
    SmartRent Scottsdale, United States

    4 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Who We Are

    Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.

    We're doing big things in the proptech world SmartRent has been recognized as a winner of HousingWire's Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte's 2023 Technology Fast 500TM list of fastest-growing companies; and our CEO, Lucas Haldeman, was recognized as an EY Entrepreneur Of The Year 2023 —and we're just getting started.

    Job Description

    We are actively seeking an experienced Manager, Network Operations Center (NOC) to help establish and lead a newly formed NOC function here at SmartRent. As the Manager, Network Operations Center, you will play a pivotal role in ensuring seamless, reliable, and efficient network operations for customers utilizing our Community Wi-Fi solution on their properties. You will not only build and manage the team responsible for the maintenance and support of network hardware but also spearhead initiatives to enhance our Wi-Fi infrastructure's performance and reliability. The ideal candidate will have a proven track record in building and managing technical teams from the ground up, possess in-depth knowledge of network protocols, and excel in problem-solving. Moreover, we are looking for someone who can provide strategic technical leadership, specifically in Wi-Fi architecture, driving the optimization and innovation of our new Wi-Fi networks.

    In this position, you'll report to our VP of Cloud Infrastructure and work on-site at our Scottsdale, AZ headquarters in a hybrid environment.

    Responsibilities

    • Hire, onboard, and manage a team of Network Technicians, providing guidance, support, and fostering a collaborative and innovative team culture.
    • Oversee the day-to-day operations of the NOC, ensuring efficient handling of escalated network-related tickets and timely issue resolution.
    • Oversee the adherence to ticket service level agreements (SLAs) while maintaining organized records and reports of the team key performance indicators (KPIs) and other relevant metrics.
    • Manage the validation and provisioning of network hardware for new projects and communities.
    • Collaborate with project management teams to ensure hardware configurations align with network standards and requirements.
    • Supervise network performance monitoring, identifying bottlenecks, and proactively optimizing network configurations for optimal efficiency.
    • Implement changes and upgrades to improve network reliability and performance.
    • Ensure proper backups and configuration snapshots are taken on a regular cadence.
    • On-Call Rotation: Maintain a 24/7/365 on-call support on a rotation with other team members, including availability on nights and weekends.
    • Spearhead the development of initial processes and procedures, optimizing over time to drive department efficiencies as the function scales.
    • Ensure accurate and up-to-date documentation of network configurations, changes, and troubleshooting procedures.
    • Generate and analyze reports on network performance, incident resolution, and hardware provisioning status.
    • Foster collaboration with cross-functional teams, including developers, project managers, and support teams, to address network-related challenges.
    • Communicate effectively with key stakeholders, providing clear and concise updates on network-related activities.

    Required Qualifications

    • 5+ years of experience in a Network Operations Center.
    • At least 2 years of proven experience in a people management role.
    • In-depth knowledge of networking, protocols, hardware, and troubleshooting techniques.
    • Prior experience with commercial or residential community-based Wi-Fi and network technologies.
    • Strong analytical and problem-solving skills.
    • Excellent communication skills and collaboration abilities.
    • Ability to work in a 24/7/365 operation on a national scale.

    Preferred Qualifications

    • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent years of relevant experience.
    • Additional certifications such as Cisco (CCNA/CCNP), Cambium Certified Engineer, RUCKUS Certified Network Implementer (RCNI), RUCKUS Certified Networking Associate (RCNA), RG Nets (rXg), etc.
    #LI-Hybrid#LI-AV1

    For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You'll fit right in if you:

    • Do the hard work and go out of your way to deliver excellence
    • Own outcomes and learn from your mistakes
    • Are a collaborative and supportive team player; win or lose you lift others up
    • Value authenticity, other's perspectives, and diversity in the workplace
    • Have a passion for smart tech and the real estate industry

    Privacy Policy

  • Hamilton

    Call Center Operator

    2 weeks ago

    Hamilton Scottsdale, United States

    >> Call Center Operator - Customer Service Call Center Operator - Customer Service Summary Title:Call Center Operator - Customer ServiceID:3176-LALocation:Baton Rouge, LAApplication Deadline:N/ADescription **Up to $1000 Sign On Bonus*** · **A Different Kind of Call Center** · * ...

  • AccountabilIT LLC

    Network Operations Center

    1 week ago

    AccountabilIT LLC Scottsdale, United States

    Position Summary: · The Manager of NOC Services works directly with clients, vendors, and the entire AccountabilIT technical team. This role is responsible for managing and coordinating the AccountabilIT Network Operations Center (NOC) staff. The primary focus of this coordinati ...

  • Sibylline Americas

    Global Security Operations Center Operator

    2 weeks ago

    Sibylline Americas Scottsdale, United States

    Job Description · Job DescriptionCompany Description · Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and c ...

  • SmartRent

    Manager, Network Operations Center

    2 weeks ago

    SmartRent Scottsdale, United States

    Who We Are · Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry. · We're doing big things in the proptech world SmartRent has been recognized as a winner of HousingWire's Tech100 ...

  • MUFG

    Network Operations Center

    4 days ago

    MUFG Tempe, United States Full time

    Do you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...

  • Allied Universal

    Security Operations Center Operator

    1 month ago

    Allied Universal Scottsdale, United States Paid Work

    Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our com ...

  • Sibylline Americas

    Global Security Operations Center Analyst

    2 weeks ago

    Sibylline Americas Scottsdale, United States

    Job Description · Job DescriptionCompany Description · About Sibylline · Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, d ...

  • Sibylline Ltd

    Global Security Operations Center Operator

    2 weeks ago

    Sibylline Ltd Scottsdale, United States

    Company DescriptionSibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services. The firm provid ...

  • Sibylline Ltd

    Global Security Operations Center Operator

    3 weeks ago

    Sibylline Ltd Scottsdale, United States

    Company Description · Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services. The firm pr ...

  • Allied Universal®

    Security Operations Center Officer

    4 weeks ago

    Allied Universal® Scottsdale, AZ, United States Full time

    Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our com ...

  • The Intersect Group

    Security Operations Center

    5 days ago

    The Intersect Group Phoenix, United States

    KEY JOB DUTIES · Provide response and remediation to escalated endpoint, email, network, and cloud-based threats. · Identify advanced security vulnerabilities and attacks techniques. · Perform incident response for enterprise incidents. · Detect weaknesses in networks and sof ...

  • Air Comm

    Network Operation Center Specialist

    2 days ago

    Air Comm Tempe, United States

    Job Description · Job DescriptionAbout Us · Join our team · SentraCam, the premier commercial security division of Air Comm, draws upon over four decades of expertise in supplying communication and public safety equipment to a diverse clientele including police and fire departmen ...

  • Sibylline Ltd

    Global Security Operations Center Analyst

    3 weeks ago

    Sibylline Ltd Scottsdale, United States

    Company Description · About Sibylline · Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy ser ...

  • Tier1usa

    Center Operations Director

    2 weeks ago

    Tier1usa Phoenix, United States

    Center Operations Director - Paradise Valley · Address · 11201 N Tatum Blvd, Phoenix, AZ 85028, USA · Compensation · $80, $100,000.00/year · Job Description · Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families ...

  • Tier1usa

    Center Operations Director

    2 weeks ago

    Tier1usa Phoenix, United States

    Center Operations Director - Paradise Valley · Address · 11201 N Tatum Blvd, Phoenix, AZ 85028, USA · Compensation · $80, $100,000.00/year · Job Description · Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families r ...

  • Crisis24

    Security Operations Center

    2 days ago

    Crisis24 Phoenix, United States

    About Crisis24 · Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Champion ...

  • Solari Corp

    Manager, Dispatch and Contact Center Operations

    2 weeks ago

    Solari Corp Tempe, United States

    The Job/What You'll Do: · Responsible for the management and daily operations of the Dispatch department and assists in ensuring operations of the Crisis Lines and Warm Line. Focus on key performance indicators per industry standards and contractual scope of work. Utilizes manag ...

  • Arizona Official Website of State of Arizona

    network operations center manager

    6 days ago

    Arizona Official Website of State of Arizona Arizona, United States

    Job Summary: · Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, c ...

  • MUFG Bank, Ltd.

    Network Operations Center

    3 weeks ago

    MUFG Bank, Ltd. Tempe, United States

    Do you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...

  • Insight Global

    Security Operations Center Analyst

    3 weeks ago

    Insight Global Phoenix, United States

    Title: SOC Analyst · Location: Phoenix, AZ (5 days per week onsite) · Duration: Full time, permanent role · Compensation: 65-78k depending on experience · Shifts: Monday - Friday (8-5) · Desired Skills and Experience · 3+ years of experience working in information security · Ex ...