IT Support Engineer - Dellroy, United States - ZephyrTech

ZephyrTech
ZephyrTech
Verified Company
Dellroy, United States

18 hours ago

Meredith Sinclair

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Meredith Sinclair

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Description

Join us in shaping the companies of tomorrow. We are looking for you to support our IT team at our location in Ulm.

Here's where we can count on you

  • In collaboration with your colleagues, you will be the first point of contact for all IT-related matters. This includes tasks such as receiving, processing, and prioritizing orders and disruptions via phone or ticket system.
  • You will also be responsible for ordering, installing, and providing IT devices and software.
  • You will provide support at 1st and 2nd level, from error analysis to qualification and initial solutions.
  • You will be involved in various IT projects (migrations, implementation of new systems, updates, etc.) in a modern infrastructure environment.
  • Lastly, you will be responsible for creating and maintaining documentation, as well as managing inventory and conducting employee trainings (internal processes, hardware, and software).

What you bring to the table

  • Completed vocational training as an IT specialist or a comparable qualification.
  • Experience in the IT field, preferably in the ServiceDesk and user support area.
  • High customer service orientation, a good technical understanding, and the ability to work independently.
  • As an analytical, strategic, team- and customer-oriented communication talent, you interact confidently with all levels of
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