Refurbished Ecommerce Manager - Chicago, United States - Dyson

Dyson

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Summary:

Salary:

Competitive

Team:
Sales

Location:

United States - Chicago Office

About Us:

Dyson is a global technology enterprise. We're growing fast and our ambition is huge - more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood.

We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country.

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

About the Role:

Lead and manage Dyson's refurbished sales strategies across eCommerce Retail partners and various 3rd party direct marketplaces. Develop sales out strategies to hit financial and margin objectives for refurbished business.

Plan, develop, and manage relationships with current and new retail partners. Responsible for delivering monthly and yearly margin and volume objectives.
Create and own the channel strategy, along with our pricing strategy to achieve our budget commitments
Represent Dyson to the trade; demonstrate exemplary execution of Dyson values with business partners and emerging businesses.
Seek out decision makers and influencers, to best manage the business. Create positive working relationships across all levels of their organizations.
Execute plans regarding distribution, merchandising, pricing, and product placement including negotiating contracts and various programs with customers.
Develop new customers and business channels as needed.
Identify opportunities and related risks; assess situation and propose action.
Manage day to day account relationship and strategic planning of multiple key marketplace partners across refurbished and new products. Developing strategies to hit objectives across marketplace accounts.
Coordinate marketing, including promotional opportunities, pricing optimization, and content creation.
Identify product, service, or marketplace issues, and partner with support teams to resolve.
Build and maintain relationships with contacts at each marketplace.
Identify & implement opportunities to crosssell and upsell buyers within the customer journeys.
Build processes, calendars to communicate merchandising and promotional plans to various teams across the organization.

Develop and manage relationships and processes with internal business partners.

Seek out decision makers and influencers. Create positive working relationships across all levels of the business.
Partner with internal operations and supply chain teams to ensure marketplace and retail SLAs are met.
Be an advocate internally for our customers and ensure that we are delivering the best possible customer experience.

Live the brand, foster a culture of team work and collaboration.

Support and mentor team members.
Partner with other team members to support new opportunities as they arise.
Be able to challenge self and others in accepting the norm, while working towards best practices.
Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
Think outside of the box, identifying opportunities for improvement.
Identify problems and find solutions.

About You:

Bachelor's Degree required
35 years of experience working with 1 or more major online retailers
Experience with account management
Experience with ChannelAdvisor, or other crossplatform marketplaces solutions a plus
Experience working with and meeting customer needs in an eCommerce setting
Ability to understand the Dyson brand and uphold its integrity
Thorough understanding of Dyson's channels
Excellent negotiation skills
Excellent communication and presentation skills
Advanced knowledge/ proficiency in Microsoft Excel, Word, PowerPoint and Outlook required
An innovative thinker with Web Merchandising expertise, and a proven track record.
Problemsolver
Objective, enthusiastic, committed, flexible
Diligent/conscientious
Attention to detail and accuracy in reporting
Proactive always looking for ways to improve
Ability to travel as needed (<25%)
Personable, ability to work well with a variety of different personality types and skill sets
Executive presentation skills