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Factory GM - Seattle, United States - WKS Restaurant Group
Description
Pay Range:
$19.97 $29.97
Listed wages are based on company-wide ranges.
Actual earnings will vary based on factors such as:
restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked & potential overtime pay.
Whats in it for you
Medical, dental, vision, life, and disability insurance
401(k) savings, up to 4% match
Monthly bonus
Paid time off
Free meals and uniforms
Discounts on travel, entertainment, electronics, and more
Access to licensed counselors and legal guidance through the assistance program
Overview of Position:
A Factory Store General Manager is responsible for overall daily operations which includes, but are not limited to overseeing all aspects of production, sales, facilities management, ordering, processing and human resources.
Essential functions are Creating Magic Moments for our guests while driving sales with a detailed plan to grow the business and managing costs.
Additionally, the Factory store General Managers have the additional responsibility of producing product and managing a larger staff to accommodate the needs of tunnel oven stores in addition to the front retail location.
The Factory Store General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products, managing proper production orders to ensure adequate product levels to prevent outages, minimize waste, control food cost, maintain high food quality standards in both the Factory Store as well as the Tunnel Oven store(s) they support.
Principal Duties and Responsibilities:
Guest Service
Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction
Serving as a role model for customer-first behaviors according to company standards
Building a team of customer-focused employees through coaching and performance management
Handling difficult customer situations professionally
Handling any customer complaints/concerns
Responding to customer inquiries on a timely basis
Ensuring all products meet Krispy Kreme quality standards
Conduct store tours
Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
Create appropriate atmosphere including lighting, music and temperature levels
Supervisory
Supervising store operations
Review Krispy Kreme Audits and Mystery shops and make appropriate adjustments
Ensuring all of the stores physical property is in good condition
Conducting or delegating opening and closing responsibilities
Review information and communicate daily in Management log book
Sales
Directing and managing store sales efforts, which may include Hot Light times, store operating hours, retail sales, fundraising and suggestive selling
Achieving business plan objectives and profitability according to store operating plan and established financial goals
Production
Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance
Make timely and accurate production calls to prevent outages and minimize waste
Review Fundraising orders and Tunnel Store orders daily
Research current industry trends, seasonal events, weather concerns and effect changes accordingly
Understanding the production process and maintaining a schedule that guarantees high quality and output
Understanding and implementing store quality control procedures
Inspecting, troubleshooting, and assessing any production or equipment problems
Safety and Sanitation
Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVRs, etc.
Complete safety certification on walkie stackie or forklift equipment
Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
Equipment
Overseeing proper upkeep of store facility and equipment
Personnel
Ensure proper food storage according to standard operating procedure and adhere to sanitation guidelines as prescribed by standard state, city and county code.
Perform and train proper Lock out/Tag out proceduresDirecting and developing employees including:
recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution and firing
Interview, hire, document, train and supervise all Team Members while maintaining appropriate staffing levels.
Build a team of customer-focused employees that foster teamwork
Demonstrate leadership in employee development
Communicating to store employees and enforcing all store policies, standards, and practices
Scheduling
Performance reviews with employees
Accounting
Ensuring maximum profitability and sales growth in all store functions
Managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.
Completing required corporate reporting documentation, both financial and operational
Managing company resources responsibly including inventory control
Managing financial duties
Protecting company assets
Authorizing comps and voids for all Team members
Maintaining a resourceful budget and controlling all costs and expenses
Managing financial duties such as deposits, collecting accounts receivable and properly documenting all transactions
Payroll
Follow company cash handling procedures & policies
Accounting tasks such as counting and depositing revenues
Leadership
Communicating and modeling company standards and policies
Implementing efficiently and effectively directives from store, corporate, and divisional management
Developing and maintaining store organization to promote efficient operations
Interfacing with corporate office personnel
Meeting daily with managers and/or shift supervisors to coordinate and ensure production standards and schedules
Complete daily orders:
dry goods, dairy, doughnut ingredients, beverages etc
Identify and communicate inventory and/or equipments needs to other members of management team
Essential skills and Experience:
High school or GED required
Complete Krispy Kreme GM Development course
Must perform all related competencies outlined in the Krispy Kreme Shift Management & Store Management Training Workbooks
Experience with sales, management, production, and customer service
Strong communication, organizational, and leadership skills
Pleasant disposition, sociable, accommodating nature, and enthusiasm
Self-motivation, creativity, and adaptability
Maintain a well-manicured appearance and persona that reflects the established image of the store
Comply with company dress code
Work a variable and flexible schedule which may include nights, weekends, and holidays
Meet personal schedule requirements punctually
Basic computer, telephone, and fax knowledge
Must be at least 21 years of age
Must meet Krispy Kreme driving standards (three year clean driving)
Pass a pre-employment drug screen and criminal background check
Nonessential skills and Experience:
Post Secondary Education strongly preferred
Physical Demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Activity
Bending
Stooping
Grasping
Filing Documents
Climbing
Walking
Carrying Writing
Driving
Pushing/Pulling
Using telephone and fax machines
Lifting
Twisting Sitting
Sweeping
Communicating with customers and co-workers
Physical Requirements
Lifting up to 75 pounds occasionally
Physical activity is sporadic
Involves periodic travel
Work in and near moving equipment and mechanical parts
Perform duties in an environment that can be quite loud at times (including noises from machinery, equipment, music etc)
May not work under the influence of alcohol or any mind/mood altering substances
Visual/Audible Acuity Requirements
Must be able to meet requirements for a drivers license.
Working Conditions:
The worker is subject to inside and outside environmental conditions.
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