In-house Salesforce Administrator - Dublin, IN, United States - Velocity Ventures

Velocity Ventures

Verified Company

Dublin, IN, United States

2 days ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

Reference:
NFR5670K

This medium-sized company is looking for a Salesforce specialist who enjoys a lot of variety in their role.

Salesforce is still relatively new to the company, so there is huge potential for growth and development in various areas.

They use Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud Account Engagement (Pardot).

Team size: 5 in total (2 from the service department and 3 from sales, including CRM)

Responsibilities:

Participation in Salesforce CRM projects from business case modeling, process analysis, process design, requirement gathering, solution design, prototyping, feasibility testing to technology selection
Optimization of work processes in different departments
Review and adjustment of process flows and automation
Ensuring data integrity and quality
Administrative adjustments in Salesforce or related systems
Optimization of the customer journey and identification of new potentials
Creation of reports using Salesforce or Power BI
Central point of contact for all technical questions regarding the Salesforce instance
You will become a sparring partner for team, department, and division managers
You will also take on the management of thirdparty systems

Qualifications:

Completed degree in business informatics or similar relevant education
Experience as a Salesforce administrator or key user
Knowledge of Salesforce Sales Cloud, Service Cloud, Marketing Cloud Account Engagement (Pardot), and Experience Cloud
Ability to lead different stakeholders as a project and process manager and achieve (project)