An IT Support Technician is a professional who provides technical assistance and support to users of computer systems and software - Crawfordsville, United States - Stellar Enterprises

Stellar Enterprises

Verified Company

Crawfordsville, United States

3 weeks ago

Posted by:

Michael Johnson

beBee Recruiter

Your tasks

Acceptance and analysis of malfunctions via telephone, email, ticket system and in person
Qualification and escalation of tickets
Independent resolution of 1st level and partially 2nd level tickets
Monitoring of IT components
Support and deployment of client components
Creation and management of employee accounts (Active Directory)
Onboarding of new employees and conducting employee trainings
Support and advice for employees regarding technical inquiries
Creation and maintenance of documentation
Management of hardware inventory

Successfully completed training as an IT specialist specializing in system integration or a comparable education in the IT field; motivated career changers with relevant expertise are also welcome
First professional experience in IT support
Network knowledge (LAN, WAN, MPLS, TCP/IP, VPN)
Good Windows knowledge
Experience with ticket systems
Good skills in analyzing and implementing technical requirements
High level of teamwork and communication skills as well as service orientation
Driver's license class B