Cruise & Excursions Director - Woods Hole, United States - American Cruise Lines
Description
Cruise & Excursions Director
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise & Excursions Directors to our shipboard team for our 2024 season.
American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience.
With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team- The Cruise & Excursions Director is a hybrid role responsible for engaging guests both on board and ashore. On board, the Cruise & Excursions Director is the most visible advocate for guests and is responsible for creating a fun atmosphere while always engaging guests through a series of activities, shows, events, presentations, communications and socializing throughout the cruise. Ashore, the Cruise & Excursions Director engages guests in each destination through a series of shoreside excursions, explorations and adventures while managing all shore excursions and transfer operations, external vendor/operator communications, premium excursion upselling and inventory management.
- This role has the highest level of guest interaction and can be very demanding, with long hours. The role requires an energetic and creative person with extraordinarily polished presentation skills, a collaborative team spirit and a passion for guest satisfaction.
Responsibilities
- Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
- Create the daily Ship to Shore.
- Effectively communicate to guests via the shipboard daily program, stage, public address system and oneonone interaction and socialization.
- Be extraordinarily wellversed in the cruising region, ports of call and excursions offered.
- Confirm and adjust, as necessary, all shore excursions, explorations, adventures and transfers.
- Greet guests as they depart for and return from shore excursions.
- Perform bartending duties as needed with other management personnel.
- Accompany guests on daily excursions as a company representative and brand ambassador.
- Coordinate, communicate and confirm all logistics with vendors, coach companies, guides, ground operators and entertainers to ensure timely and smooth service; confirmations will be communicated in writing 48hours in advance of every service (24hours in advance in the case of Day 2 excursions).
- Accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements.
- Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
- Make daily Noon announcement/update; make every effort to make all PA announcements as the "voice" of the cruise.
- Present a detailed Officer's Introduction and Excursions Briefing to guests at the beginning of every cruise.
- Assist in the delivery of the Safety Briefing with the Captain.
- Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, stage setup, background music, A/V requirements, etc.).
- Meet and greet stepon entertainers when they join the ship; conduct sound check and inspect stage setup.
- Oversee excursion inventory and invoicing system; be fully responsible and accountable for system hardware.
- Manage launch boat operations with the Mate.
- Purchase morning newspapers in port each day.
- Oversee, manage inventory and display port information collateral for guests; coordinate with local CVBs to obtain and refresh maps, brochures and other port/regionspecific materials of interest to guests.
- Ensure that approved background music is playing in lounges before and after each activity, presentation and show.
- Create and update bulletin board daily.
- Coordinate weekly office inventory.
- Prepare folders and materials for turnaround day.
- Inform crew members of daily excursion offerings.
- Facilitate shore excursions component of the Hospitality Excellence Program.
- Monitor and evaluate performance of vendors, coach companies, guides, ground operators, motor coaches, entertainers and guest speakers, providing immediate course corrections when necessary.
- Oversee company representation at precruise hotels on turnaround day (when applicable).
- Meet with Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
- Promote on board sales and brand loyalty program.
- Communicate and report regularly to the Home Office as to the status of the cruise, excursion counts, guest issues and recovery, entertainment, enrichment and activities.
- Perform other reasonable duties as assigned by the Hotel Manager.
- Perform bartending duties as needed with other management personnel.
Qualifications:
- Bachelor's Degree in hospitality, tourism
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