Technical Support Team Leader - Palmdale, United States - SilverWorks

SilverWorks

Verified Company

Palmdale, United States

3 weeks ago

Posted by:

Michael Johnson

beBee Recruiter

Description

HAPEKO is the top address for specialists and executives in Germany. The focus of our work is to connect professionals and executives who are looking for a career change with suitable companies. HAPEKO has a nationwide presence with more than 20 locations.

As part of a company expansion, we have been tasked with finding and placing a team leader for technical support (m/f/d) for an international corporate group.

Our client has established itself as a leading player with a global workforce of approximately 1,000 employees. Their strengths lie in technological innovation, highest quality standards, and strong customer relationships.

These characteristics have made the company a recognized partner for customers in various industries and production areas over the years.

Your main focus as a team leader for technical support (m/f/d) will be on strategically improving the technical support and fleet management departments through process optimization and automation.

You will ensure service quality in terms of response and processing times, response quality, and first solution rate based on defined performance indicators.

You will lead a team of 6-8 employees and continuously develop them.

Location: Ulm

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