Front Desk Agent L Aloft Hotel Katy - PM Hospitality Strategies, Inc.
Description
Summary of Essential Job Functions- Approach each guest interaction with the mindset of exceeding guest expectations.
- Embrace the Aloft culture personifying it in daily interactions with guests and coworkers alike. Use a positive and clear speaking voice, listen to and understand requests,
fitness center and pool hours, and local attractions.
- Complete the registration process by inputting and retrieving information from a computer
- Help create an energized environment as a participating member of the Front Desk team.
- Promote the guest loyalty program providing recognition and benefits to all present
- Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide room keys and hotel information to
- Verify and imprint credit cards for authorization using electronic acceptance methods.
of payment. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication. Input messages
- Retrieve messages and communicate the content to the guest as appropriate. Issue
facsimiles for customers as requested.
- Close guest accounts at time of checkout and ascertain satisfaction. In the event of
- Resolve guest complaints, conducting thorough research to develop the most effective
such as insufficient heating or air conditioning, cleanliness, and service, etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Do your part to assure the cleanliness and conditions of the lobby by straightening up
Engineering for immediate attention.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other jobrelated duties as assigned.
- Must have the ability to communicate in English.
- Selfstarting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Must be willing to "pitchin" and help coworkers with their job duties and be a team
- Considerable skill in the use of a calculator to prepare moderately complex mathematical
- Ability to effectively deal with internal and external customers, some of whom will require
and resolve conflicts.
- Ability to stand and move throughout the front office and continuously perform essential
- Ability to access and accurately input information using a moderately complex computer
- Ability to observe and detect signs of emergency situations. Ability to establish and
- Must be able to stand and exert wellpaced ability for up to 4hours in length at a time.
- Must be able to lift up to 15lbs. occasionally. Requires grasping, writing, standing,
visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests,
functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment. Must have
- key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets,
FAX machines, photocopiers, dolly and other office equipment as needed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
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