Fraud Prevention Analyst - Philadelphia, United States - WSFS Bank

WSFS Bank

Verified Company

Philadelphia, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive.

Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company.

We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve.

We Stand For Service is more than part of our name, it's our mission and our purpose.

Job Responsibilities:

Managing of fraud rules and models to optimize effectiveness of Fraud strategies and policies across authorization fraud types.
Escalating identified risks which may result in unacceptable fraud controls and losses.
Providing support, including analysis, to various Strategic Fraud initiatives outlined by the business and Fraud management.
Interacts and initiates contact with Bank Associates and customers. Interacts with customers primarily through incoming calls or mail and provides assistance with their questions and/or concerns.
Supports and assists the department with compiling various report information, customer relations and/or other business relationships.
Ability to understand and use various fraud detection systems and tools including but not limited to; Verafin, internal fraud systems and reports. The systems and reports may change from time to time.
Receive and respond to incoming internal calls regarding Holds, Account Restrictions, and general inquiries.
May be responsible for support of the CCTV systems in service throughout the company. This involves working with the vendor to resolve production issues and saving video for fraud investigations or when required by law.
Reviews daily reports, reject activity and fraud attempts to identify potentially fraudulent activity.
Gather and document information in response to subpoenas received by the Bank.
Perform daily reviews of Verafin fraud alerts to detect illicit activity.
Thoroughly research fraud incidents and clearly document findings in Verafin, escalating to appropriate management when necessary. Make recommendations to management based on investigation findings and restrict or limit account activity when needed
Participate in the development, implementation, and review of Fraudrelated policies and procedures

Minimum Qualifications:

Bachelor's Degree or equivalent related experience with 24 years banking experience preferred.
Must have the ability to interface effectively with other departments and operate in a fastpaced environment with minimum supervision.
Must have excellent written and verbal communication skills.
Must have strong organizational, analytical and communication skills.
Must have strong interpersonal skills necessary to work effectively with colleagues across regions and business units.
Must have the ability to provide "Stellar Service" to internal and external customers.
Must have independent thinking and sound decision making in the interpretation of bank regulations and policies.
Must have the ability to make decisions and implement change quickly.

WSFS is an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.