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    Front Desk Agent - Fort Wayne, United States - Holiday Inn Express and Suites

    Holiday Inn Express and Suites
    Holiday Inn Express and Suites Fort Wayne, United States

    3 weeks ago

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    Description

    The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible.

    Duties and Responsibilities:

    • Greet and tend to guests in a positive and friendly manner.
    • Maintain a constant presence at the front desk.
    • Process check-ins and check-outs.
    • Complete required shift-specific checklist.
    • Handle billing, post charges, and collect payments.
    • Manage room availability, create reservations, and answer phone calls.
    • Possess general knowledge about the local area.
    • Anticipate guest needs, recognize issues and respond in a timely manner.
    • Effectively communicate with guests and other staff members.
    • Coordinate with housekeeping staff for room status and guest requests.
    • Manage security of guest information, keys, and cash drawer.
    • Comply with IHG standards and promote brand loyalty.
    • Ensure cleanliness of front desk and lobby areas.
    • Multitask and prioritize work duties for maximum efficiency.
    • Maintain a professional appearance through dress and demeanor.
    • Perform all other duties as assigned.
    Qualifications:
    • High school diploma or equivalent.
    • Preferred customer service experience.
    • Preferred experience in the hotel industry.
    • Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
    • Availability to include weekends.
    • Ability to lift up to 30 pounds.
    • Strong interpersonal, organizational, and problem solving skills.
    • Computer literacy.
    • Strong written and verbal communication skills.
    Health insurance benefits are available to full-time employees.
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