Itsm Analyst - Baltimore, United States - Morgan State University

Morgan State University
Morgan State University
Verified Company
Baltimore, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Posting Details:


  • Posting Summary
    Job Title
  • ITSM Analyst
    Division
  • Planning and Information Technology Department
    Department
  • VP Planning & Information Technology
    Work Status
  • Full Time
    Position Category
  • Staff
    FLSA
  • Exempt
    Pay Range
  • N/A
    Minimum
  • Commensurate with experience
    Maximum

Fund Source

  • State Support
    Job Duties

Duties & Responsibilities:


  • Develop and implement ITSM procedures, guidelines, and standards to ensure alignment of ITSM processes
  • Manage and report on ITSM metrics
  • Provide training and support to technical support staff for the ITSM tool and processes
  • Analyze ITSM issues to identify and recommend ITSM process improvements and ticket resolution management
  • Stay uptodate on ITSM best practices and new technologies
  • Performs other duties as assigned

Requested Minimum Qualifications

Education:

Bachelor's Degree


Experience:


  • ITIL certification
  • Minimum: 3+ years of experience using ITSM tools

Other Preferences for Consideration

  • Posting Detail Information
    Posting Number
  • ST01263
    Number of Vacancies
  • 1
    Job Open Date
  • 05/21/2024
    Application Review Date

Job Close Date

  • 06/04/2024
    Special Instructions to Applicant
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