Account Manager - Port Arthur, United States - The Amlon Group
3 weeks ago
Description
The Account Manager will be responsible for accelerating the overall customer relationship and experience across EcoWerk's entire customer base. This is a high visibility position and has career path potential to both sales and other customer facing functions.The ideal individual for this position must have previous experience in taking a customer service from good to great with a proven record employing continuous process improvements across sales and service channels.
Additionally, the CRM will join a team that focuses on engaging customers with potential opportunities while exploring avenues to generate additional business through a proactive inside sales approach.
The Account Manager maintains EcoWerk's policies, standards, and practices and ensures adherence to EcoWerks Vision, Mission and Values.Key Position Activities:
- Assist and develop customer relationships across all business lines.
- Manages the customer experience from onboarding through invoicing.
- Proactively works with customers to schedule optimal delivery of services.
- Works closely with Plant Management on scheduling.
- Participates in special projects and promotional campaigns under direction.
- Utilizes CRM system to update all activities and related pipeline movement.
Customer Service in Focus:
- Coordinates service windows with Plant Management and customers to ensure mínimal queue times for delivery of service by EcoWerk's operating team.
- Ensures that all required supporting documentation is complete and accurate from quote to invoice.
- Communicate with customers, as the central contact, for service questions or invoicing concerns.
- Assist Management with customer analysis and reporting of metrics and KPI's.
CRM Contact Management:
- Work closely with EcoWerks operations team to update all related contacts not currently recorded in CRM.
- Lead campaigns to bring in new customers through participation in team marketing functions.
Experience and Other
- Postsecondary education is preferred but not required.
- 35 years proven customer service or inside sales experience in a service industry.
- Knowledge of customer experience and lifecycle is appreciated.
- Travel will be limited as this is an Inside Sales Channel. Ability to travel within given sales territory as needed to on certain occasions.
- Valid driver's license and driving record within MVR policy guidelines.
- 2+ years of experience with a CRM such as HubSpot, Microsoft Dynamics, or Salesforce
Skill Requirements:
- Proactively engage in natural verbal and written interaction with customers
- Works and communicates effectively with all levels of the company,
teamwork
- Ability to walk into unfamiliar environments and adjust rapidly to the setting.
- Computer skills and _willingness_ to share information in our systems (HubSpot, MS Office Suite)
- Multitasking individual who uses project management skills to accomplish goals.
- Autonomous, selfstarter
- Ability to establish priorities and proceed with objectives.
- Customer service focused.
- Must react to changing business needs.
- Attention to detail.
Physical Requirements and Workplace Conditions:
- The work environment characteristics described here are representative of those an employee will encounter while performing the essential job functions of this job.
- Employee is required to sit, stand, and walk for extended periods.
- Travel will be required as needed.
- The noise level in the work environment is typically moderate.
Pay:
$80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Travel requirement:
- Up to 25% travel
Ability to Relocate:
- Port Arthur, TX 77642: Relocate before starting work (required)
Work Location:
In person
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