Service Manager - Livingston, United States - Commtech

Commtech

Verified Company

Livingston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Service Manager
Company that manufactures rotating machinery needs a person to handle the post-sale customer support for the clientele.

Responsibilities:

Promptly respond to customer inquiries and spare parts requests with quotes and orders to offer top notch customer support.
Research for the correct parts from each job's bill of materials and update costing.
Maintain the customer warranty and nonwarranty issues independently.
Working with field service and engineering to help out with the various troubleshooting and resolving problems that customers face with products.
Schedule the field service technician visits as necessary.

Required:

HS diploma. Preference given to associate's degree or BS in mechanical engineering.
Must have 5 years of experience with customer service for a manufacturing company.
Mechanical aptitude or side hobby working mechanically under the hood of a car or even mechanical work on motorcycle.
Must be an excellent communicator (written and verbal).
Problem solver type of mindset is ideal.
MS Office and other computer software skills are very important.