Supervisor, Intake - Houston, United States - Harris County

Harris County

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Description:

_This is a Grant-Funded position with an anticipated end date of May 31, 2026
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Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation.
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About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States.

HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County.

Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

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Position Overview:

Under the supervision of the Communicable and Emerging Diseases Senior Manager, the Intake & Case Investigation Manager will supervise the day to day operations of incoming reports, laboratory results, and assign case investigations for communicable and emerging diseases teams.

The focus of intake records and case assignments will be for all reportable conditions according to Texas state statutes.

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Duties & Responsibilities:

Supervises the daily operations of the Intake and Case Investigation teams, which includes oversight of medical/lab requests, processing of lab results, and investigation of reported diseases.-
Conducts new employee training, performance management, and compliance with internal policies, procedures, and protocols are implemented as well as external guidelines, laws, and regulations as appropriate.-
Supports the development, documentation, and implementation of process improvements to increase the efficiency and productivity of the team. Identify gaps, recommend process changes, and implement improvements under the direction of the Intake and Case Investigation Manager.-
Contributes to team reporting and initiatives pertaining to communicable and emerging diseases, including cases reported and investigated.-
In the absence of the Intake and Case Investigation Manager, attends meetings and responds to inquiries on their behalf.

Harris County is an Equal Opportunity EmployerRequirements**:

Education:

Bachelor's degree in Business/Public Health or Administration with coursework in Management and Organizational Behavior; Communications or other related field
Experience:
At least one (1) year of supervisory experience in a public health setting

Knowledge, Skills and Abilities:

Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
Proficient with statistical analysis software (SPSS, STATA, SAS, R, or Epi Info)
Proficient with epidemiological database software (e.g. Maven)
Excellent communication skills (verbal & written)
Ability to write reports and technical papers
Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
Ability to maintain confidentiality when dealing with sensitive information
Ability to work well with public and staff members
Core Competencies
Ability to obtain and filter information, identify, and address key issues relevant to the achievement of strategic organizational goals
Exceptional project management skills to manage a variety of projects simultaneously
Positively influence all levels within the organization to drive change and enable effective coordination
Ability to create strong, positive working relationships
Previous experience building and managing high performance teams
Highlevel of flexibility in fastpaced environments
Must be a Systemslevel thinker
Proactive, selfmotivated, and missiondriven
Progressive, intrapreneurial leadership style to enable systemic change
Leading Change
Creates strategic change within and outside the organization to meet organizational goals
Develops new insights into situations, encourages new ideas and innovations
Takes a longterm view and builds a shared vision with others, acts as a catalyst for organizational change
Deals effectively with pressure; remains optimistic and persistent even under adversity.
Recovers quickly from setbacks
Leading People
Fosters an inclusive workplace where equity, diversity, and individual differences are valued and leveraged to achieve the vision and mission
Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and providing opportunities to learn through formal and informal methods
Fosters and inspires team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
Holds self and others accountable for measurable highquality, timely, and costeffective results
Anticipates and meets the needs of internal and external customers
Makes wellinformed, effective, a