Call center agent - Onton, KY, United States - Redwood Ventures

Redwood Ventures
Redwood Ventures
Verified Company
Onton, KY, United States

1 week ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description
'In tune with our customers, our approximately 2,700 employees at our contact center locations in Osnabrück, Bremen, Dortmund, Bochum, Recklinghausen, and Bottrop, which have been owner-managed since 1999, are committed to providing excellent service. We not only find the right tone for companies such as E.ON, Hagebau, SWB, and Volkswagen Financial Service, but also maintain a close relationship with our employees. The awards "Best Employer 2021" from Top Job and the title "Top-Service Germany" ensure good and long-term connections.


Your tasks:


  • Expert handling of all incoming customer inquiries by phone and in writing
  • Personal support of the customer through binding callback appointments until the final resolution of customer issues, as well as followup aftersales services to increase customer loyalty
  • Active consultation on products, prices, or tariffs, including submitting offers and processing orders
  • Independent handling of complaints and grievances
  • Operation of all functions of customerspecific IT systems

Your profile:


  • Strong communication and writing skills
  • Ability to provide customeroriented solutions
  • Service orientation and quality awareness
  • Good PC skills and interest in technical topics
  • Willingness to work flexible hours, including shifts and weekends

Your salary:

You will receive 12 euros per hour plus a bonus (an additional average of 1.50 euros per hour), so **2,100 to
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