Administrative Assistant Ii - Baltimore, United States - Sheppard Pratt

Sheppard Pratt

Verified Company

Baltimore, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

General Summary:

Primary responsibilities include:
(1) Receive clinic clients; collect client co-payments; receive and route telephone calls; (2) Schedule client follow-up appointments; (3) Maintain client medical records in good order; file client information; process client and other administrative paperwork; (4) Assist with maintenance of OMHC electronic health records; (5) Maintain clinic facilities for optimal and secure functioning; (6) Support medical staff with receipt, logging, and distribution of faxes, medical refill, pre-authorization requests, and delivered medications; and (7) Provide backup assistance to Intake and other administrative staff as warranted; (8) Complete insurance authorizations and eligibility checks.

Principal Responsibilities and Duties:

Schedule appointments for clients and staff
Manage the administrative information flow in the EHR
Check client eligibility status to verify insurance coverage
Check and verify current ITPs
Log and distribute incoming and outgoing faxes
Request, log, and secure client copayments
Receive, respond and/or route incoming phone calls
Print provider schedules and billing sheets
Make appointment reminder calls
Inventory, order, and maintain office supplies
Respond to all requests from providers, clients and other staff in a professional manner
Communicate critical information to staff in a timely manner
File all notes and papers in client charts
Collaborate with clinic directors on discharges and send 30 day letters to clients.
Close charts in multiple electronic data systems
Collaborate with psychiatric/addiction provider(s) to process prescription refills and prior authorization
May conduct registration and obtain all documents required to register as a client of the OMHC and addiction services.
Receive, log, and secure all delivered medications and handle client specimens as needed.
All other duties as assigned to ensure successful operation of OMHC and/or addictions services

Knowledge, Skills, and Abilities Required:

High school diploma is required. An Associates Degree in business administration or related field is preferred.
Prior experience in a health care setting is preferred, but not required.
Commitment to excellent customer service for clients and staff
Work requires 12 years of progressively more responsible administrative experience
Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
Demonstrated attention to detail and ability to work quickly and efficiently
Ability to multitask in a high volume, extremely fastpaced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus.

Working Conditions:

_Note: Reasonable accommodations may be made to enable a qualified individual with a disability(s) to perform the essential functions of this position.