Team Leader Complaint Management - The Pinehills, MA, United States - Stellar Enterprises
Description
Team Leader Complaint Management (m/f/d)
- The Pinehills, MA
- Permanent
- Fulltime
EUROPART is the leading dealer of spare parts and accessories for commercial vehicles, buses, vans, and specialty vehicles of all classes in Europe.
We are currently looking for a
Team Leader Complaint Management (m/f/d) at our central warehouse location in The Pinehills, MA.
Your Responsibilities
- Your goal is to consistently and continuously develop processes within the complaint management department, with a focus on increasing customer satisfaction
- Maintaining a comprehensive reporting system and continuously improving it
- Conducting and creating qualified product analyses and documentation, as well as developing standards for complaint management
- Tracking complaints throughout the entire supply chain, monitoring credit and debit creation, creating various evaluations in the complaint database, and taking on ad hoc tasks
- You will always act as a point of contact for internal and external customers and represent EUROPART at public events
Your Profile
- Completed technical vocational training combined with further education as a car technician, master technician, or expert, or a comparable educational background
- Experience in leading and developing technical service teams
- Knowledge of complaint processing and warranty law
- A high level of quality awareness, commitment, reliability, and enjoyment of working in a motivated team
- Organizational talent with a strong service
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