Training Director - League City, United States - Chick-fil-A | League City Towne Center

Chick-fil-A | League City Towne Center

Verified Company

League City, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

General responsibilities:

Open / close fulltime availability day and night
Embody the Operator's Vision, Mission and Core Values
Execute current year Talent & Training Business Plan
Proficiency in all FOH positions
Be a leader who creates the behaviors we are looking for in the team and don't subsidize bad behaviors
The ability to lead a shift (opening and closing) with excellence
Demonstrate effective peer and subordinate leadership skills. Command respect because of who you are and what you stand for not because of positional authority.
Hold people at all levels accountable to procedures and policies
The skills to effectively interview and screen applicants
Have the knowledge and ability to complete the onboarding process
Be able to walk through and explain the training folders step by step
Manage all training documents as necessary
The ability and knowledge to complete eRestaurant Quality Assessment (eRQA)/Director Food Safety Evaluation (DFSE) when needed
General proficiency and knowledge of BOH positions and procedures.
Oversee a team of highly motivated ambassadors to recruit new employees from local schools and organizations.
Select trainers and ensure they are certified on operational accuracy and have the ability to train others. Be able to fill out paperwork for new employees.
Be able to input new employees into the system.
Partner with office delegator to ensure employee's folders are correct with no errors and up to date.
Conduct regular meetings with trainers.
Do 30, 60 & 90 day evaluations of new employees.
Recertifying team members as needed.
Make sure all team members in the event of a new product rollout.
Manage the eRQA program and provide weekly trend reports to the Leadership Team.
Train and develop team members to perform and execute catering that aligns with ChickfilA requirements.
Uniform management. (Can be done by delegator.)
Make sure they complete training in a timely manner. To be set by operator and training team.
Create, manage, and customize training plans for each team member.
Create a culture of continuous improvement (no shortcuts).

REQUIREMENTS:

Mission of the Director of People
The mission of the director of people is to oversee the training and development of team members and leaders at League City Towne Center.

Competencies for Director of People: