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Casscoe

    Deskside Support Technician - Carlsbad, United States - Golden Star Technology

    Golden Star Technology
    Golden Star Technology Carlsbad, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Location: Carlsbad, CA

    Schedule: Full Time

    Travel: No


    Description & Requirement:

    • Provide Deskside Support including general computer hardware and software troubleshooting
    • Request, enable and setup accounts and access for new users
    • Install standard image for new and re-image systems
    • Configure (hardware, software) client computers prior to installation
    • Maintain and troubleshooting local Zebra and HP printers and handheld scanners
    • Receive and organize asset inventory
    • Possible support multiple Op-Cos on site
    • Deliver/Install Assets
    • Terminate, dispose of, relocate assets as needed
    • Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other related devices
    • Provide technical assistance during install/conversion as requested for in-house

    and remote users

    • Manage IT Ticket Queue of requests to meet the SLA requirement
    • Coordinate with next Level support for any open issues
    • Tier 1 support for Network/LAN/Telephony
    • 2+ years desk side support experience preferred
    • Good communication and interpersonal skills to work with customers
    • A+ Certification preferred
    • US Citizen or Permanent Resident required
    • On-site support, not remote
    Job Posted by ApplicantPro
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