First-level supporter - McLeansboro, IL, United States - Golden Gate Group

Golden Gate Group
Golden Gate Group
Verified Company
McLeansboro, IL, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Are you looking for an employer who supports you and allows you to use your expertise to the fullest? Do you want to continue developing and learning new things? Then join our team in Achim as a

FIRST-LEVEL SUPPORT SPECIALIST (M/F/D)

YOUR RESPONSIBILITIES:

  • Providing support and advice to companies regarding our standard software "ams" via phone, email, and remote assistance (support hours: Mon-Fri, 8:30am4:30pm)
  • Assisting with user inquiries and troubleshooting
  • Qualifying incoming service requests
  • Supporting our customer teams in daytoday operations

YOUR PROFILE:

  • Successfully completed relevant vocational training, preferably in the IT industry
  • Practical experience in helpdesk or customer support
  • Understanding of business processes and complex relationships
  • Motivated, reliable, teamoriented, and curious
  • Fluent in German (spoken and written) for customer communication
  • Friendly, confident, and selfassured demeanor
  • Good communication skills
  • Proactive, quick learner, and highly adaptable

WE OFFER:

  • Permanent employment
  • Attractive compensation with flexible working hours (flextime)
  • 30 days of vacation
  • Company laptop
  • Modern workplace and option for home office
  • Harmonious and valuefriendly working environment in our agile team organization
  • Employer contribution to company pension plan
  • Company benefits such as subsidized gym membership and other perks
  • Opportunities for personal, professional, and technological development
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