Banquet Captain - Richmond, United States - Hilton Richmond Downtown

Hilton Richmond Downtown

Verified Company

Richmond, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

JOB SUMMARY

Banquet Captain is responsible for ensuring that excellent guest service is provided throughout the banquet department and carrying out all daily duties associated with the events scheduled. Supervise and coordinate activities during banquet functions to ensure the meeting space is clean and set according to the banquet event orders, and that all food and beverages are served promptly and accurately.

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JOB DUTIES

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Arrive at scheduled start time in appropriate uniform and ready for work.
Assists the Banquet Manager with supervising banquets and functions within the hotel.
Trains new employees in service, banquet, and guest service skills
Ensures all equipment is in meeting rooms and that rooms are set (table, linen, silverware, glassware, food area) according to the banquet event orders.
Reviews BEO's for errors and make corrections.
Ensures that the setup of the banquet function is completed in a timely manner and team members are assigned to their designated areas.
Ensures that meeting rooms are clean and maintained.
Supervises and assists in the cleaning and resetting of banquet room(s); supervises and performs all assigned side work including replenishing condiments and restocking banquet shelves with supplies.
Conducts prefunction meetings with staff to ensure the proper service and requirements of banquet functions are met.
Greet, host, and respond to requests of the meeting organizer in a friendly and courteous manner
Consistently inspect the cleanliness of uniforms and appearance standards of all team members, and make corrections as needed.
Assist with ordering, inventory, scheduling, and other administrative tasks.
Watch for safety hazards and report them immediately to the appropriate member of management.
Maintain control of keys issued and return them at the end of each shift.
Attend all mandatory Department and Hotel meetings.
Complete all required training within the timeframe allotted.
Act in accordance with fire, health, and safety regulations and follow the correct procedures as required.
Perform other duties as directed, developed, or assigned.
Support environmental commitments by acquiring the knowledge, skills, and values to be a leader in the global goal of "greening" the hospitality industry.

_THIS IS A TIPPED POSITION
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MINIMUM REQUIREMENTS

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Minimum 18 years of age
US work authorization required
Must meet grooming standards
Minimum of one year banquet experience in a captain/supervisor role
Previous hotel/resort experience (preferred)
Complete knowledge of banquet preparations, service standards, and service etiquette
Knowledge of appropriate table settings and flatware
Must be able to read & execute a BEO
Working knowledge of Delphi/Salesforce (preferred)
Able to work as part of a team
Able to work with little or no supervision
Able to prioritize, organize, and followup
Strong attention to detail and ability to make concise decisions
Able to effectively communicate in English, in both written and verbal forms
Ability to write routine reports and correspondence
Able to demonstrate high energy and strong enthusiasm for customer service
Able to work on your feet for extended periods
Able to lift and carry up to 50 pounds
Willingness to work varied shifts, including weekends and holidays
Competitive Benefits Package includes: 401(k), 401(k) matching, Medical, Dental & Vision Insurance, Company Paid Life & ADD Insurance, Voluntary Life & ADD Insurance, Ancillary Options, Pet Insurance, Direct Deposit, Flexible Spending Accounts, and Health Savings Account. You will also enjoy benefits like hotel & other discounts, paid time off, tuition reimbursement, an employee assistance program, etc._
EOE/M/F/V/D_