911 Call Taker/dispatcher - Anne Arundel County, MD, United States - Anne Arundel County, MD

Anne Arundel County, MD
Anne Arundel County, MD
Verified Company
Anne Arundel County, MD, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Position Description:

Anne Arundel County is excited to announce the opportunity for 911 Call Taker/Dispatcher (Police Communications Operator I/II).

The Police Communications Operator I (Call Taker) and Police Communications Operator II (Dispatch) are full-time, permanent, safety-sensitive positions located in the Communications Center of the Anne Arundel County Police Department.

The PCO I is specialized work in receiving messages and citizen calls for police service in the Police Communications Center during an assigned shift


Salary:
$ $36.37 hourly.

The PCO II is specialized work in receiving and dispatching messages in the Police Communications Center during an assigned shift


Salary:
$ $38.24 hourly.

Anne Arundel County Police Department is offering a $5,000* hiring bonus for NEW Police Communications Operators. *NOTE: $2,500 upon successful hire & classroom training and $2,500 upon successful completion of 1-year period.


Any applicant with prior experience within the past two (2) years as a "9-1-1- Specialist"
as determined in the Annotated Code of Maryland Public Safety Article Title 1-301(n); and who has successfully completed a "Basic Telecommunicator Course" is eligible for an additional $2,500 bonus upon successful completion of 1-year period.

Documentation** for the successful completion of the course is required prior to hire.

**A "9-1-1- Specialist" can be defined as an employee of a county public safety answering point, or an employee working in a county public safety answering point, whose duties and responsibilities include: (1) receiving and processing 9-1-1 requests for emergency services;
(2) other support functions directly related to 9-1-1 requests for emergency services; or

(3) dispatching law enforcement officers, fire rescue services, emergency medical services, and other public safety services to the scene of an emergency.

**"Basic telecommunicator course" means dealing with the basic skills required to function as a call taker or call allocator in a communications center.

**Prior experience will be determined upon possession of the below certifications that are current or within the two (2) year window.


  • National Academies of Emergency Dispatch (NAED) Emergency Communications Course (ETC)
  • National Academies of Emergency Dispatch (NAED) Emergency Medical, Fire or Police Dispatch protocols certification
  • NENA Telecommunicator Core Competencies course
  • APCO Public Safety Telecommunicator I course
  • State mandated certification

COME JOIN US AT THE OPEN HOUSE
Tuesday, April 30, 2024

Tuesday, May 14, 2024

Thursday, May 30, 2024

Thursday, June 6, 2024


All weekday times are:

Session #1 :
hours (4:00p - 4:45p)

Session #2 :
hours (5:00p - 5:45p)

Session #3 :
hours (6:00p - 6:45p)

You MUST register for a Virtual Open House session in advance.

Tuesday, April 30, 2024

Tuesday, May 14, 202- Thursday, May 30, 2024

Thursday, June 6, 2024


NATURE AND VARIETY OF WORK

PCO I:

Work involves responsibility for answering administrative lines, operating telephones, the 911 console, related communications equipment and performing related clerical tasks.

These positions require fast, efficient, and accurate receiving, recording and processing of incoming calls for police service and other messages.


Work is performed independently within departmental procedures, rules and regulations, and is reviewed by superiors through observation, conferences, and reports.


PCO II:

Work involves responsibility for operating telephone, teletype, two-way radio, and related communications equipment and for performing related clerical tasks.

These positions require fast, efficient, and accurate receiving, dispatching, and processing of calls and messages from and to police vehicles and personnel.


Work is performed independently within departmental and Federal Communications Commission rules and regulations, and is reviewed by superiors through observation, conferences, and reports.


Examples of Duties and Knowledge, Skills and Abilities:
(Note:

The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class.

They are not intended to include all of the essential job functions of all positions in the class).


PCO I:
Rapidly and accurately process incoming calls, processing fragmented and/or complex information to determine the nature of the request.

Screen and route calls; provide general information and make referrals to other agencies and/or County departments.


Take and record messages; direct messages and calls in timely manner to proper person or agency; ensure that any logs are maintained in a neat, complete and up-to-date manner.

Operate the 911 Emergency Call Console including answering incoming emergency and non-emergency calls from the general public and other police and fire compani
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