Technical Support Specialist - Argyle, United States - Apex Dynamics

Apex Dynamics

Verified Company

Argyle, United States

3 weeks ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

Are you a passionate problem solver, true to the motto "We bring order into chaos"? Are you also technically savvy and have strong communication skills?

Then we are looking for you as our new

Technical Support Specialist (m/f/d)
Berlin / Munich

Role & Responsibilities

In this position, you will be responsible for receiving and solving problems that are reported by our Customer Success team and cannot be resolved by them
You will be responsible for thorough analysis of technical issues, including examining log files, databases, and configurations, and documenting this information in our support ticket system.
Additionally, you will identify potential for product optimizations and work closely with various teams to develop technical solutions
You will also be responsible for escalation management
As a liaison between Customer Success, Account Management, Pre-Sales, and Product Engineering, you will ensure that solutions are found and conflicts are de-escalated.

Qualifications & Experiences

Minimum of 3+ years of professional experience in the IT field in areas such as software development, technical solutions, second level support, (technical) project management, or software engineering
Academic background in engineering and/or advanced degree in a