Customer Care Associate - Windsor, United States - The Travelers Companies, Inc.

The Travelers Companies, Inc.

Verified Company

Windsor, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category

Customer Service

Compensation Overview

Salary Range

$35, $58,500.00
Target Openings
3
What Is the Opportunity?

Do you have a strong desire to help others with life's unpredictable moments? Do you provide a superior customer experience by building an authentic emotional connection with customers and maintaining a high level of professionalism and productivity? As the first point of contact for customers, agents, and claimants, the Customer Care Associate provides needed assurance and crisis management while setting the tone for Travelers' Claim experience.

By handling a high volume of incoming calls, you will accurately and efficiently capture first notice of loss information and respond to customer inquiries.

As you expand your communication, technical, and business knowledge you will have the opportunity to grow your career at Travelers.

Schedule Details:

Start Date: Monday, August 26th, 202
During the first 8 weeks of training, your schedule will be Monday-Friday.
Following training, you will assume your assigned work schedule which will be 10:00 a.m.

7:00 p.m. EST. All shifts will include working either a Saturday or Sunday as part of your 5-day work week.

This position will be based in our Windsor office and requires all employees being within a commutable distance to that location. Travelers offers a hybrid work location model to support flexibility.

Pay Details:

This position offers a starting base salary of $48,000.
Eligible for Full Benefits on Day One of employment.

What Will You Do?

Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
Assess a variety of customer situations to ensure appropriate and comprehensive documentation of information following the guidelines of multiple workflows under the corresponding line of business.
Navigate numerous technological systems and platforms simultaneously to accurately access and input information while interacting with the customer.
Perform other duties as assigned.
Strong ability to maintain composure and flexibility while displaying passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our customers' lives.
Excellent communication skills with the ability to actively listen, empathize, build trust, establish rapport, and effectively deescalate customer issues.
Selfstarter with the ability and drive to continuously learn new skills and flexibly adapt to new information and technology platforms.
Ability to work well in a structured work setting and adhere to a daily schedule including commitment to excellent attendance with proven reliability.

What is a Must Have?

High School Diploma or GED.
Six months of customer service experience.
What Is in It for You?
Health Insurance: Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.