Crisis Support Staff Saturday and Sunday 6a - South Bend, United States - YWCA North Central Indiana

YWCA North Central Indiana

Verified Company

South Bend, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Shift:
Weekend,Sat,Sun

Do you want a career that makes a difference? As the YWCA North Central Indiana's

Crisis Support Staff, you can help change the world for women and children in

our community who are striving for better lives. YWCANCIN is the leading emergency shelter

provider and services to domestic violence and sexual assault victims. Our programs help victims

survive abuse and build safer, happier healthier futures. We would love for you to be a part of our

incredible team that makes a difference in thousands of people's lives each year.

Part Time, 16 hours, Every Weekend 6am-2pm (includes holidays), can pick up additional hours as department needs throughout week

Responsible for maintaining security of building, answering crisis calls and determining eligibility for services, information and referral for telephone callers and residents, and communication of information concerning client matters to appropriate staff.

1. Reporting Relationship**The Crisis Desk Specialist reports to the Elkhart Shelter Manager.

2. Supervises**The Crisis Desk Specialist has no supervisory responsibilities.

3. Responsibilities and Essential Functions**- Conducts lethality screen and safety plan with all victims at intake or on crisis call

Greets persons coming to YWCA, answers questions about programs, and gives directions when requested; maintains complete familiarity with all programs, services and schedules of the YWCA
Maintains security of client entrance of building, monitors security system
Handles crisis line and documents calls
Assists with intakes
Answers residential phone lines and takes accurate messages as necessary
Distributes client mail
Assists residents with minor problems and emergencies; keeps daily log of events as they occur.
Serves as a positive role model for clients
Maintains custody of medication for all residents and ensures all medication taken is logged
Record and log custodian as necessary
Maintains open communication with case managers and other program staff to ensure important client information is shared as appropriate
Reports any suspected child abuse immediately
Maintains confidentiality
Participates in regular staff meetings and trainings
Performs other duties as assigned

Experience and Skills:

Knowledge and Ability

Ability to work well with people and make decisions in emergency situations
Ability to maintain accurate records
Ability to work as part of a team
Ability to follow instructions and complete assignments
Ability to assess client needs and wellbeing
Knowledge of women's issues

Education and Experience

High school diploma/GED required. Associates/Bachelor's Degree preferred.
Experience working with women and children in a social service setting desirable.

Physical/Mental Essential Requirements

Climbing, stooping, kneeling, reaching, standing, walking, talking, hearing, repetitive motions (of hands, wrist, and fingers), moderate lifting and carrying (up to twenty lbs).
Full range of body motion including manual and finger dexterity and eyehand coordination.
Ability to sit at a computer work station for extended periods of time.
Occasional need to stand for long periods of time.
Ability to focus on detail and accuracy.
Ability to handle environmental conditions inside and outside.
Occasional high stress may be experienced in dealing with clients, staff and volunteers.

From:
YWCA North Central Indiana