Team Lead - Wainwright, AK, United States - Orion Innovations

Orion Innovations
Orion Innovations
Verified Company
Wainwright, AK, United States

3 days ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Type of Employment:
Full-time permanent - Location: Munich


Your Responsibilities:

Business Customer Success is a central, operational interface between sales, purchasing, engineering, logistics, and accounting.

As a Team Lead in the Customer Success Management department, you will be responsible for leading a dedicated team and achieving defined goals related to the satisfaction of our internal and external customers.

You will work both operationally and strategically, and play a key role in our organization by contributing to increasing customer satisfaction.

In addition to your disciplinary responsibilities, you will act as a moderator, trainer, and leader for our Business Unit Customer Success team


Your responsibilities will include:

  • Meeting defined KPIs (e.g. response times)
  • Continuous improvement process
  • Leading, recruiting, and motivating the Customer Success team
  • Providing flexible operational support to the team
  • Ensuring exceptionally high customer satisfaction
  • Promoting the professional development of your team members through training, coaching, and continuous feedback.
  • Reporting to the sales management and tracking defined KPIs

Your Profile:

Are you a team player and an expert in understanding and promoting talents, mediating conflicts, and providing constructive feedback to your colleagues? Then this position is perfect for you:

  • You have previous experience working with customers and know that it's your passion
  • You have previous experience leading a team as a Team Lead
  • You not only take on the personnel and disciplinary leadership of a functional team, but also delegate responsibility to your team
More jobs from Orion Innovations
See all jobs of Orion Innovations