In-house Creative Agency Operations Lead - New York, United States - Citi

Citi

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Citi's US in-house creative agency is looking for an Operations Lead to work with a cross-discipline team of creative talent to assist with workflow and process enhancements and capacity and metrics reporting.

This position requires a proven record of success in operations and business management in an agency environment. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required.

The key characteristics for this position are:

Analytical expert
Combing through creative metric and performance data, identifying and proactively shifting workload as needed

Collaborative partner

Partnering with Creative Operations Manager and other stakeholders to equip the team with best operational practices for delivering top tier creatives

Strategic visionary

Identifying and implementing fresh ideas and process improvements to further elevate the agency's efficiencies and help retain and grow inhouse talent

Enthusiastic presenter

Contextualizing team metrics and adapting presentation based on the audience

Client advocate

Ensuring all checks and balances are in place for assets produced inhouse and enhance partner experience

Tech Savvy

Understanding the requirements of team roles and deliverables to ensure they have the proper equipment to do their jobs effectively

Key Responsibilities:

The primary responsibility of the in-house agency is to provide their partners with innovative and dynamic assets that adhere to brand guidelines, the client's central messaging and ADA compliance.

The Operations / Metrics Lead is specifically responsible for:

Point of contact for team member onboarding
Collaborate with Creative Operations Manager to identify inefficiencies and proactively refine and implement processes to streamline creative work to contribute to longterm agency vision
Ensure daytoday operations run seamlessly; maintaining team access to appropriate technology and software
Point of contact with stakeholders for workflow enhancement implementation and compliance reporting
Maintain updates and organization across process and system documents
Facilitate transfer and upload of final assets to vendors
Serve as backup to the Creative Operations Manager for team metrics, capacity, financial and business tasks, workflow system enhancements, etc.
Conduct brainstorming sessions in a team setting to routinely improve internal user experience, balancing with partner experience and business requirements
Participate in project kickoff meetings, internal reviews and client presentation calls to ensure working knowledge of team's scope
Demonstrate Citi's purpose of making every client's progress our passion

Qualifications:

A BA/S or higher in marketing or a related field
6+ years of business control operations and metrics reporting experience
Agency experience (inhouse agency experience is a plus)
Selfmotivated with proven commitment to quality and attention to detail to drive change and effectively collaborate to implement process improvements

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Demonstrated project management and organizational skills

Strong interpersonal, business and communication skills, alongside the proven ability to collaborate and influence cross functional stakeholders and partners
Proficient in Microsoft Office with an emphasis on MS Excel
Experience with workflow systems and data analysis
Excellent oral and written communications skills; must be articulate and persuasive
Keen sense of urgency and eagerness for ownership
Work well under pressure and in tight deadlines
Comfortable in ambiguous situations; selfstarter and selflearner

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Promote a strong culture of teamwork across organizational boundaries

Successful experience partnering with clients and senior leaders with strong presentation skills and the ability to clearly and effectively discuss projects
Ability to adhere to a process calendar
Ability to successfully collaborate with local and remote team members
Strategic thinking with the ability to untangle complex issues

Hiring Locations:

New York, NY
Charlotte, NC
Irving, TX
Jacksonville, FL
Wilmington, DE
O'Fallon, MO
Atlanta, GA
Schaumberg, IL

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Job Family Group:

Marketing

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Job Family:

Communication & Creative Services

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Time Type:

Full time

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Primary Location:

New York New York United States
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Primary Location Full Time Salary Range:
$129, $194,760.00

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Anticipated Posting Close Date:

May 14, 202- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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